Senior Technician Technical Support

Senior Technician Technical Support Salary $53,155.00 - $59,800.00 Annually Location Riverton Job Type Full-Time Job Number 202300183 Department Information Technologies Opening Date 04/10/2026 Additional Information This position description is not intended, and should not be construed, to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. Description Benefits Description •At this time, this position is open for internal candidates only Position Summary The Senior Technician Technical Support is primarily responsible for the design, implementation, and administration of IT user support services, ensuring the college mission and vision are implemented within the confines of IT standards and operations. Examples of Duties Essential Duties and Responsibilities Oversees the design and implementation of the college's end user computing systems in collaboration with other IT staff and consultants, including the selection, purchasing, installation, and support of end user computing systems and software applications, and the evaluation of new hardware and software. Coordinates with the Campus Security Director to maintain ALERTUS emergency notification services and communication devices, as well as college security cameras and associated servers. Manages and provides end user support to the college, including workorder services; and coordinates with the Registrar on providing HelpDesk services. Supervises IT user support staff, including employee recruitment, training, scheduling, and evaluation. Participates in IT management decisions including maintenance of IT standards, advising software and hardware configurations, network infrastructure installations, and enterprise services Provides the CIO budget recommendations for end user support services Serves on campus committees, ensuring communication between departments regarding IT issues Serves as the acting CIO in his/her absences assigned and provides backup support to other IT staff as necessary Typical Qualifications Position Specifications and Minimum Qualifications Education Bachelor's degree in related field from a regionally accredited institution of higher learning recognized by the US Department of Education Experience Three years related experience Licenses/Certifications Must possess a valid Wyoming State Driver's License. Equivalency Statement Equivalent combinations of education and experience from which comparable knowledge and abilities can be acquired may be considered on a case-by-case basis. Desired Qualifications Master's degree in related field Prior supervisory experience Prior experience in a higher education setting Industry recognized certifications in server, network, application and/or user support Knowledge, Skills, and Abilities Strong working knowledge of server and microcomputer hardware and software Strong working knowledge of computer networks and networking Strong troubleshooting and repair skills Effective written and oral communication skills and interpersonal skills Abilities in the installation, configuration and support of desktop and server operating systems and application software Ability to supervise the work of others Ability to prioritize needs and effectively control budgets Ability to relate in a professional, helpful manner in person and over the phone Ability to organize, prioritize, and follow multiple projects and tasks through to completion Ability to effectively identify and resolve problems Ability to work independently while supporting a team effort Level of Supervision Work is performed under limited supervision. Working Environment Reasonable accommodation will be extended to otherwise qualified individuals with a legally recognized disability. Equipment Used Personal computer, telephone, copier, calculator, pod phone, Smart Board, Smart Phone. Physical Requirements Tasks require variety of physical activities which do not generally involve muscular strain, such as walking, standing, stooping, sitting, reaching, and light lifting. Regular talking, hearing, and seeing required in the normal course of performing the job. Common eye, hand, finger dexterity required to perform some essential functions. Ability to lift 50 pounds. Environmental Conditions Work is primarily performed in an office, classroom, or laboratory setting. This position requires on call assignment. CWC is an Equal Opportunity Educator and Employer. We are committed to a multicultural environment and strongly encourage applications from women, minorities, veterans, and persons with disabilities. If you have a disability and would like to request an accommodation to apply for a position, please call 307-855-2112 or email cwchr@CWC.edu. We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave. Part-time employees who work an average of __ hours per week over the course of a year, receive benefits on a pro-rated basis. To learn more details, visit our benefits page. Employer Central Wyoming College Address 2660 Peck Ave Riverton, Wyoming, 82501 Phone 3078552124 3078552112 Website WWW.CWC.EDU