Responsibilities:

Facilitate conversations with business partners and cross-functional teams to uncover operational needs, process challenges, and opportunities for improvement.
Convert stakeholder input into clear documentation such as business requirements, user stories, acceptance criteria, workflow maps, and supporting analysis artifacts.
Work alongside product owners, developers, and project participants to turn business goals into prioritized, actionable work for delivery teams.
Evaluate content structures and usage patterns to recommend stronger information architecture, metadata models, and organization strategies that improve access and usability.
Identify ways to modernize content and document management practices, including moving outdated processes toward more scalable platform-based solutions.
Contribute to Agile ceremonies and delivery activities by supporting backlog refinement, testing coordination, user acceptance efforts, and release readiness.
Investigate reported issues, assess underlying causes, and collaborate with technical resources on corrective actions and enhancements.
Maintain accurate project records, traceability documents, governance materials, and process documentation throughout the lifecycle.
Lead workshops, reviews, and communication efforts that strengthen stakeholder alignment and encourage end-user adoption through training and guidance.

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