GSI Product Owner (Project Opportunity- 10-15 hrs/week)

GSI Product Owner for Microsoft Dynamics 365 - 6 month, part-time project opportunity (10-15 hours/week) Multiple entities across Munich Re use Microsoft Dynamics 365 as their CRM platform and each company has configured and customized its CRM to meet local business needs. To enable a 360-degree view across the organization, the GSI CRM Harmonization program was initiated. This program enables a 360-degree view of broker and client relationships across GSI to improve cross-sell and upsell opportunities, strengthen relationships, and enhance customer retention. The initiative was identified by GSI leadership as a major Program IMPACT project. We're at a critical point in the GSI CRM Harmonization program and we're looking for a

GSI D365

Product Owner to drive consistency and adoption of the enterprise-wide system. The ideal candidate is someone with a deep understanding of Dynamics 365's features and capabilities and how those are utilized by the business. This person will be a bridge between the business and IT—especially regarding integrations. Under the direction of the GSI CRM Harmonization Program sponsor, the selected candidate will dedicate 10-15 hours per week to this important project through the end of 2026.

Key responsibilities are:

Serve as owner of GSI enterprise-wide implementation of D365 and ensure systems deliver expected business benefits and provide efficiencies and ease of use for a good user experience. Advise and collaborate with CRM Stakeholders ensuring alignment to organization strategy. Document detailed requirements/specifications and communicate actively with project and business stakeholders. Oversee the documentation of user requirements, complex business rules, user stories, and tool requirements and support system tests in collaboration with IT and business stakeholders/champions. Facilitate the decision-making process and develop the functional design document that will drive the development process (if modifications/customizations are required, either to processes or to the Microsoft Dynamics CRM application.) Proactively identify continuous process improvements in the various CRM processes and find ways to make the processes work more efficiently for GSI business units. Develop and manage the frequent recurring communication of system status to the project SteerCo, facilitating leadership prioritization discussions and decision making.

Key Experience and Qualifications:

Solid technical D365 experience combined with the ability to manage stakeholders with competing priorities effectively and collaboratively. Solid CRM operational project leadership experience with increasing levels of responsibility. Strong ability to analyze moderately complex problems and break them down into logical parts and offer options/solutions. Ability to interface and effectively collaborate with other product owners, IT resources and project team members to achieve the goals of the GSI Harmonization Program Able to commit up to 15 hours/week through the end of 2026