Senior Product Associate- Voice

Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you'll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility. Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey. As a Senior Product Delivery Associate in Voice Product, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value. Y ou drive product development and optimization by leveraging your expertise, user research, and customer feedback to create and enhance innovative products. Job responsibilities Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies Supports the completion of change management activities across functional partners and monitors adherence to the firm's risk, controls, compliance, and regulatory requirements Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources Partner with Area Product Owners to identify new feature opportunities and leverage current services for customer and team value Create design strategies supporting contact center solutions Direct and prioritize technology teams on solution design and integrations for customer journeys Plan for upstream and downstream impacts of new features on overall product experience Support user research, journey mapping, and market analysis to inform product roadmap and feature value Analyze and track product metrics, including time, cost, and quality across development Write requirements, epics, and user stories for product development; develop innovative concepts and presentations for all organizational levels Required qualifications, capabilities, and skills 3+ years of experience or equivalent expertise in product management or a relevant domain area Demonstrated performance in either product management or relevant domain area Experience executing operational management and change readiness activities Experience in product deployment processes

Contact Center Solutions Strategy & Design:

Telecommunications, Call Routing, Outbound Contact Platforms, Live Chat, and Core Infrastructure Strong analytical and problem-solving skills with keen attention to detail; skilled in writing comprehensive test cases, including edge cases, for all identified use cases Ability to quickly learn new applications and processes, analyze complex system requirements, and present findings Demonstrated ability to design and develop detailed flowcharts illustrating information architecture, system interactions, and process flows Effective presentation and interpersonal skills; proficient in written and verbal communication Technical proficiency in software development methodologies, APIs, cloud concepts, Agile/Scrum certifications or 3+ years of Agile/Scrum experience, and background in business and technology architecture Must have the ability easily assimilate information and learn new applications and processes and ability to analyze complex system requirements and present findings to both Preferred qualifications, capabilities, and skills Developed knowledge of the product development life cycle

Contact Center Solutions Strategy & Design:

Telecommunications, Call Routing, Outbound Contact Platforms, Live Chat and Core Infrastructure Strong analytical and problem-solving skills with a keen attention to detail Skilled in writing comprehensive test cases, including edge cases, for all the identified use cases