Product Delivery Lead

Job Title:

Product Delivery Lead Tommy Car Wash is seeking a versatile and collaborative Product Delivery Lead to help guide the planning and execution of our customer-facing digital products including our mobile app, website, and related web applications. This hybrid role blends elements of product ownership and agile delivery, focusing on translating stakeholder input into actionable plans and ensuring efficient, high-quality execution. As a key liaison between teams such as Marketing, Operations, UI/UX, Software Development, and Executive Leadership, you'll help shape priorities, organize work, and facilitate transparent, cross-functional collaboration. You'll support agile ceremonies, manage the product backlog, and ensure that features whether driven by user needs, technical improvements, or strategic goals are delivered with clarity, speed, and impact. What can Tommy's offer you? Base pay and eligibility for annual profit-sharing bonus Full insurance package including Health, Dental, Vision, Life, Disability, Employee Assistance Dependent Care FSA with on-site Daycare options 401k match and complimentary financial planning services Paid time off and paid holidays Opportunity for continued education and tuition assistance Valuable learning and development program Significant ability to grow internally for motivated and strong performing team members Fun, energetic, family-oriented work culture with an emphasis on team member morale Growing nationwide brand / presence

Position Responsibilities:

Shape and communicate a clear product vision, strategy, and roadmap for the mobile app, website, and related web applications. Work collaboratively with the UI/UX team to generate and validate user interface designs well in advance of development cycles, ensuring the development team is set up for efficient and focused execution. Maintain and prioritize the product backlog to balance new feature delivery with ongoing needs related to performance, scalability, security, stability, and technical debt. Facilitate and lead agile ceremonies including sprint planning, standups, and reviews while promoting continuous improvement and agile best practices within the team. Remove blockers to deliver progress and serve as a liaison between the development team and external stakeholders to ensure alignment and reduce disruptions. Collaborate with the VP of Technology, executive leadership, and cross-functional teams—including Marketing, Operations, Support, Development, UI/UX, and onsite guest experience, to shape priorities and translate input into clear, actionable product features and user stories. Foster a transparent and high-performing team culture grounded in customer-centric thinking, data-informed decision-making, and continuous delivery. Monitor progress using metrics such as sprint velocity, team throughput, and release frequency to guide delivery and keep stakeholders informed. Other duties as assigned; duties and responsibilities may change at any time with or without notice.

Position Qualifications & Candidate Attributes:

Bachelors in a Computer Science, Business Administration, Product Management, or related field 3+ years of experience as a Product Owner, Scrum Master, or hybrid role within a software development team. Demonstrated experience leading customer-facing product initiatives (e.g., mobile apps, websites, portals). Strong understanding of Agile methodologies, particularly Scrum. Exceptional communication and interpersonal skills, with a track record of successful cross-department collaboration. Experience managing stakeholder expectations at multiple levels, including executive leadership. Certified Scrum Master (CSM) or Certified Product Owner (CSPO) preferred. Background in SaaS or consumer digital product development preferred. Experience with product analytics, A/B testing, or user feedback loops preferred.

Work Environment and Physical Demands:

This job operates in a professional office environment. Office hours are Monday through Friday from 8:00am - 5:00pm. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and operates primarily indoors with limited to no travel expectation. To successfully perform the essential functions of this job, team member must be able to: Work and commute in all weather conditions Able to effectively communicate, listen, detect, converse with, discern, convey, express oneself and exchange information Able to walk, bend, twist, turn, stoop, climb steps, reach with hands, use hands to fingers Work in a fast-paced environment where they will often be multitasking Move about inside the office to access standard office equipment Constantly operate a computer and other office productivity machinery such as keyboard, copy machine and printer Remain in a stationary position 50%+ of the time, alternating between sitting and standing Ability to move and lift up to 30 pounds Drive between company locations and/or vendors or suppliers as needed while on job

Overview of Tommy Enterprises Companies:

Tommy's Express is a national franchise for outstanding car washes and car care services. Powered by industry leading technology and decades of experience and planning, Tommy's Express car washes deliver a cutting-edge car wash experience unlike anything you've encountered before. Our fully automatic washes feature advances including the easy-loading car wash dual belt conveyor, wide open car wash bay for natural lighting, advanced presoak and sealer services, and free high-power self-serve vacuums on site. Tommy's Express Operations consists of a number of corporately owned Tommy's Express car wash locations across the country. This is a quickly growing operation with intentions to open or acquire 3-5 new locations per year through the launch of Tommy's Express Capital, a new private fund strategy. Tommy Car Wash Systems ("TCWS") is the power behind our Tommy's Express equipment. TCWS is a team of passionate car wash professionals working to create opportunities for our partners to become the best car wash operators they can be. We provide modular building designs, robust stainless-steel car wash equipment, an advanced Wash Club license plate reader system, the Tommy Transporter belt, high performance wash detergents, and an industry-leading franchise opportunity. At Tommy Car Wash Systems, we have a solution for almost any size operator. Our team has assisted in the development of hundreds of some of the most successful car washes around the world. Together, Tommy's Express and Tommy Car Wash Systems make up the Tommy's Corporate brand, headquartered in Holland, MI.