Job Description Primary Objective:

Drive the successful delivery and adoption of customer-facing digital products by leading Agile execution, coaching high-performing cross-functional teams, enabling product-centric decision-making, and ensuring the effective delivery of mobile application enhancements that improve member experience and business outcomes. We are seeking a highly motivated Digital Product Scrum Master to support a Mobile App Member Upgrade product team. In this role, you will drive agile delivery practices, enable high-performing cross-functional teams, and accelerate the delivery and adoption of customer-facing digital products. You will partner closely with Product Managers, Engineering, UX/UI, and business stakeholders to ensure product roadmaps are executed effectively while maintaining a strong focus on customer outcomes and business value. Key Responsibilities

Facilitate Agile ceremonies including sprint planning, daily standups, reviews, and retrospectives.
Coach teams on Agile principles, Scrum practices, and continuous improvement.
Partner with Product Managers to refine and prioritize product backlogs.
Support roadmap execution and delivery planning to achieve business objectives.
Remove impediments and manage dependencies across teams and stakeholders.
Promote a product mindset focused on customer value, adoption, and outcomes.
Facilitate effective stakeholder engagement and communication.
Use data, metrics, and customer insights to support decision-making and drive delivery improvements.
Lead and influence cross-functional teams to deliver high-quality digital experiences.
Support customer journey mapping initiatives to improve end-to-end member experiences.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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Insight Global's Workforce Privacy Policy:

https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements Required Qualifications

5+ years of Scrum Master experience supporting technical product engineering teams.
Healthcare or insurance claims domain expertise required.
Strong understanding of Agile and SAFe methodologies with SAFe certification.
Experience managing large-scale technology modernization initiatives with delivery metrics, risk and gap analysis, documentation, and coordination.
Proven ability to coordinate cross-functional teams and third-party vendors.
Expertise with JIRA and Rally.
Strong communication, facilitation, and stakeholder management skills. Preferred Technical Domain Knowledge
Understanding of AI-enabled tools and emerging technologies.
Mobile application development lifecycle.
UX/UI design principles and practices.
Digital customer experience.
Product management methodologies.
Analytics and customer behavior measurement.

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