ITSM Solution Architect

ITSM Solution Architect Prepcloud San Gabriel, CA Job Details Contract $65 an hour 2 hours ago Qualifications Data model design Dashboard development Data modeling IT system monitoring IT service management AIOps Scalable systems Solution architecture design Cloud-based systems Scalability IT Senior level

Full Job Description San Gabriel, US Job Type :

Contract Work location : onsite

Salary :

$65 /

Hourly Description Overview:

We're looking for a Solution Architect with strong expertise in IT Service Management (ITSM) and Observability platforms. This role focuses on designing scalable, enterprise-grade solutions across service management, monitoring, and automation ecosystems.

Responsibilities:

Architecture & Design Architect end-to-end solutions using

BMC Helix ITSM Suite:

Incident, Problem, Change, Release Asset & Service Request Management CMDB Design observability strategies using tools like BMC Helix Operations (AIOps) and Dynatrace Build dashboards, synthetic monitoring, APM, and infrastructure monitoring solutions Define end-to-end observability architecture across applications, infrastructure, and cloud Platform Expertise Work extensively with: BMC Helix

ITSM BMC

Helix

CMDB BMC

Helix Discovery Implement and manage: Data models, reconciliation rules, normalization CI lifecycle management and relationship mapping Required Skill Set BMC Helix

ITSM BMC

Helix

CMDB BMC

Helix BMC Helix