Senior Software and Solutions Engineer

Advanced Solutions Practice Software & Solutions Engineer Role Overview Deliver customized workflow solutions using Ricoh ProcessDirector (RPD) within customer environments Automate the series of steps a document or job moves through during the manufacturing process Build and configure workflows based on solution specifications defined by Solution Architects Support customer implementations and ensure accurate, successful deployments Collaborate closely with Solution Architects, project managers, sales teams, and other engineers Perform limited scripting or targeted development as needed (this is not a pure software development role) Engage with customers to drive adoption, satisfaction, and effective use of Ricoh ProcessDirector Participate in minimal travel (typically once or twice per year), with flexibility to travel when required Required Qualifications Bachelor's degree in a technical field or equivalent practical experience Experience working with Linux and Windows environments Experience with JavaScript Strong passion for learning and the ability to quickly pick up new concepts Proven technical troubleshooting skills, including resolving complex issues across multiple systems and teams Effective and professional communication skills across multiple channels (email, instant messaging, phone, and in person) Self-motivated with a strong work ethic Demonstrated ability to work effectively as part of a team and contribute positively to shared goals Comfortable working directly with customers, including delivering training and onsite services Availability for occasional travel to customer locations within the United States Preferred Qualifications (Optional) Familiarity with CI/CD tools (GitLab, Jenkins, Artifactory, Ivy, etc.) Experience with scripting or automation (Perl, Python, Groovy, shell, Windows batch) Experience with REST APIs Experience using Agentic AI Experience with relational databases (DB2, PostgreSQL) Web application development experience (Java, JavaScript, Tomcat, DB2/PSQL) Experience in the print industry, including exposure to Ricoh ProcessDirector Familiarity with print output formats such as AFP, PDF, and PostScript Java development experience (nice to have; not required for success in the role) Experience with USPS mailer programs (CASS/Encode, PAVE/Presort, PostalOne!, TracNTrace, CertifiedMail, IMb, etc.)