The Team Converge

CONSUMER

™ is a product-driven business that combines differentiated consumer insights with robust prediction and optimization capabilities to help consumer-focused businesses improve decision-making and deliver personalized experiences to drive growth, consumer loyalty, and profitability. We operate with the speed and agility of a startup within the world's largest professional services firm. We drive value for our clients by optimizing decisions and actions at a level of granularity only made possible with today's data and technology. ConvergeCONSUMER's suite of solutions helps consumer-facing businesses prosper in a world being re-shaped by convergence, where the lines between industries, competitors and collaborators, consumers and suppliers, and even human and artificial intelligence have blurred. Position Summary Are you the person people call when a delivery-blocking issue needs to be found fast? As a Backend DevOps & UAT Engineer on ConvergeCONSUMER, you'll be the technical backstop for our product delivery teams - troubleshooting backend issues, owning UAT coordination, and making sure problems get tracked to resolution instead of falling through the cracks. Recruiting for this role ends on 11/30/2026. Work you'll do As the Backend DevOps & UAT Engineer, you will: Troubleshoot backend issues surfacing during product delivery and client implementations, working across environments to isolate root cause Own User Acceptance Testing (UAT) coordination for product releases, catching and resolving issues before go-live Escalate and track defects and delivery blockers across engineering, delivery, and product teams until resolved Build and maintain test scripts and scenarios to validate backend functionality ahead of releases Partner with delivery teams to validate environment configuration, data, and integration issues during implementations Support CI/CD pipeline health and flag recurring failure patterns to engineering Document recurring issues and troubleshooting steps to build the team's shared knowledge base The successful candidate would possess these skills: Methodical troubleshooter who can isolate root cause across multiple layers of a system under time pressure Comfortable working across engineering, delivery, and product teams to track an issue through to resolution Detail-oriented tester who thinks through edge cases and the downstream effects of changes Clear written communicator, able to document issues and steps so others can follow them Stays calm under pressure when a delivery-blocking issue needs fast triage and escalation Continuous-improvement mindset toward reducing recurring issues over time

Qualifications Required:

Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. 5+ years of backend development or DevOps experience supporting product delivery or implementation troubleshooting Hands-on experience with UAT coordination, defect tracking, and escalation management across engineering and delivery teams Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve. Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred:

Experience with CI/CD tooling and pipeline troubleshooting Experience supporting client-facing product implementations or deployments The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $110,700 -$218,300. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.