Assist sales and customers with technical questions that may require research and consultation Manage customers with warranty or performance issues post-equipment installation or post-retrofit.

This includes site visits for troubleshooting and expediting parts. Additionally, it involves coordinating additional Service technician visits and managing the customer's expectations during this prove-out period.

Develop department procedures required to ensure parts and service margin performance within department sales goals.
Assist sales and customers with technical questions requiring research and consultation and follow-up with customers on critical parts and service orders and shipments.
Report potential sales activity from customer follow-ups or customer's reason for not pursuing purchase
Work multiple shifts to support international customers, and after-hours emergencies Assist Sales with gathering technical/product information in preparation for presentations and Conduct technical presentations for sales calls with Aftermarket Sales or solo Prepare technical support information such as feature/benefit summaries, utility calculations, solution and competitor comparisons, economic analysis.

The estimated annual salary range for this role is $80,000 - $100,000 annually. Please note the salary information shown above is a general guideline only. Starting salary will vary by location, qualifications, and prior experience Requirements for the role 5 Years experience in Food or related Industry or build to order in related machine or system design Bachelors in Engineering or Industrial Technology You must be authorized to work in the US without sponsorship now or in the future. Travel & Location Travel up to 40% (higher in the first 6 months-up to 60%) Remote #LI-KF1 #LI-Remote We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community. We foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world-class projects. We encourage development - ensuring new experiences and challenges at JBT Marel to feed your growth!

Benefits:

JBT Marel offers benefits on day 1 of your employment.

Including:

Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan. Commitment to

Diversity:

Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative.

Equal Opportunity Employment:

JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact JBT Marel at 844-286-4524. Welcome to our temporary careers site. While we finalize our new website, you can explore open roles and start your career journey with JBT Marel here. At JBT Marel, we're transforming the future of food through technology, innovation, and collaboration. Our work helps make the global food system more sustainable — and it's powered by thousands of talented people around the world. We value collaboration, integrity, innovation, and continuous growth — and we believe the best ideas come from diverse perspectives working together. 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