Position Summary:

Saltech Systems is seeking a Senior ServiceNow Associate to serve as a senior technical and functional resource for ServiceNow implementations, enhancements, integrations, and optimization initiatives. This position leads complex projects, designs scalable solutions, works directly with clients and business stakeholders, and provides technical guidance to Consultants and Associates. The Senior Consultant / Lead is expected to have strong knowledge across multiple ServiceNow capabilities and deeper expertise in specific modules or solutions.

Objectives:

Lead ServiceNow Implementations and Complex Enhancement Projects Design Scalable Solutions That Address Complex Business Requirements Translate Business Needs into Functional and Technical Solutions Serve as a Trusted ServiceNow Advisor to Clients and Stakeholders Lead Configuration, Development, Integrations, Testing, and Deployment Activities Identify Opportunities to Improve Business Processes Through Automation Provide Technical Leadership to Consultants and Associates Mentor and Develop Junior and Mid-Level ServiceNow Professionals Ensure Solutions Meet Quality, Scope, Timeline, Security, and Technical Requirements Troubleshoot Complex Platform and Application Issues Support Platform Strategy, Optimization, and Continuous Improvement Identify Opportunities for

Additional ServiceNow Capabilities and Client Solutions Competencies:

Design Scalable Solutions for Complex Business Requirements Advanced Knowledge of Enterprise Service Management Infrastructure Visibility, Discovery, Service Mapping, and Operations Customer Service and Case Management Solutions Employee Service Delivery and HR Workflows Governance, Risk, Compliance, and Regulatory Processes Portfolio, Project, Demand, and Resource Management Hardware, Software, Licensing, and Asset Lifecycle Management Field Service, Scheduling, Dispatch, and Work Management Identify and Implement AI and Automation Opportunities Design and Oversee ServiceNow Integrations Advanced Configuration and ServiceNow Development Guide Technical Teams and Project Delivery Advise Clients and Communicate Technical Solutions Coach and Develop Junior and Mid-Level Professionals Lead Complex Projects from

Requirements Through Deployment Resolve Complex Technical and Business Challenges Education & Experience:

5+ Years of ServiceNow or Closely Related Experience Experience Leading ServiceNow Implementations or Significant Enhancements Strong Hands-On Experience with ServiceNow Configuration and Development Experience With Integrations, Scripting, Workflows, and Automation Experience Working Directly with Clients and Executive/Business Stakeholders Demonstrated Expertise in Multiple ServiceNow Modules ServiceNow Certification Strongly Preferred ITIL Certification Preferred Bachelor's Degree in Information Technology, Computer Science, Business, or a

Related Field Preferred Demonstrated Experience Mentoring or Leading Technical Professionals Pay:

From $60.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off

Education:

Bachelor's (Preferred)

Experience:

ServiceNow:

5 years (Preferred)

License/Certification:

ServiceNow Certificate (Preferred)

Work Location:

In person