Who We AreAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The RoleYour RoleAs a Mainframe Operations SME at Kyndryl, you'll solve complex problems and identify potential future issues across the spectrum of platforms and services. You'll be at the forefront of new technology and modernization, working with some of our biggest clients - which means some of the biggest in the world.

What you will doManage and support mainframe operations environments, ensuring system availability, stability, and performance for client applications.

Perform day-to-day system monitoring, data management, and security compliance activities to maintain operational excellence.

Handle and prioritize a queue of incidents, service requests, and operational assignments to meet client SLAs.

Collaborate with technicians and support teams to troubleshoot issues, resolve tickets, and deliver effective solutions to clientsOne of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You'll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes! But you'll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career. Your Future at Kyndryl The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry.

Who You AreYou're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required Skills and Experience10 to 15 years of experience in Mainframe Operations. Monitoring and maintaining production LPARS 24/7, handling all console-related alerts, and performing scheduled outages, IPLs, and clock changes.

Managing JES spool, diagnosing hardware and software problems, and informing the support team.

Handling service restoration teams and root cause analysis of abends.

Perform root cause analysis, resolution, and/or escalation for production systems (excluding business applications).Automated startup and shutdown of the production operating system.

Execute production subsystem (e.g., IMS, CICS, DB2, IDMS) started tasks restarts, as per support team specifications during special activity changes and upgrading.

Should have good understanding of zOS operating system and experience working on HMC / Control-M / Netview / NetcoolExpertise in Job Control Language (JCL) and job abend codes. IBM z/OS, JES2, VTAM, TCP/IP, CICS, DB2, MQ, RACF. Strong knowledge of batch processing tools Control-M & Experience with performance monitoring tools (OMEGAMON, RMF, SMF).Preferred Skills and ExperienceFamiliarity with ITIL processes and mainframe modernization strategies.

Strong problem-solving and analytical skills for troubleshooting complex mainframe issues.

Excellent communication and stakeholder management skills.

Ability to mentor junior team members and share knowledge effectively. Adaptability and continuous learning to stay updated with mainframe technologies.

Certifications such as IBM Certified zOS system operation.

Scripting & automation using Rexx, JCL, CLIST, or Python.

Being YouThe \