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• Evaluate and resolve technical support requests submitted via email, phone, or other channels
• Serve as a first line of defense in solving customer support requests, coordinating and prioritizing timely resolution with guidance from senior team members and with the engagement of development teams when needed
• Develop an understanding of the typical business challenges faced by customers and their common objectives, in order to map features and associated business benefits to their needs
• Serve as a customer advocate in shaping the Mechanical Systems product roadmap, enhancements, and improvements; contribute research aimed at defining new software features and functionality
• Assist with customer trainings to ensure customer satisfaction and retention as well as maximum usage of our product
• Identify trends and inefficiencies to enhance support processes and improve the user experience
• Support evaluation projects for potential new customers
• Support internal software development and the validation of new models and features
• Develop customer-tailored simulation workflows and methodologies using

GT-SUITE

• Participate in specialist conferences and working groups What You Will Bring
• Bachelors degree in Mechanical Engineering or equivalent (e.g., automotive or aerospace engineering)
• Background in Multibody Dynamics, gained through coursework, research, internships, or industry experience
• Exposure to solid modeling (CAD) and Finite Element Analysis (FEA)
• Strong communication skills and a desire to work directly with customers Preferred
• Masters degree in Mechanical Engineering or a related field
• Internship, co-op, research, or industry experience in powertrain, driveline, engine, or vehicle systems (03 years)
• Participation in SAE student competitions (e.g., Formula SAE, Baja SAE, Formula Hybrid) or similar engineering societies and teams
• Technical knowledge in one or more of the following: gear design, electrified powertrains, vibrations, or Noise, Vibration, and Harshness (NVH) Experience with the following is an advantage
• 3-D MBD software (e.g., MSC Adams, Simpack)
• Solid modeling tools (e.g., SolidWorks, CATIA, NX, Creo) and FEA or flexible-body tools (e.g., Abaqus, Ansys, Altair, Nastran)
• Transmission and geartrain tools (e.g., Romax, Masta, KISSsoft, SABR)
• Programming skills (e.

g., Matlab, Python)