Serve as a technical resource for NSG's fire, security, and communications system offerings.
Perform system programming, troubleshooting, testing, commissioning, and related field services on assigned projects.
Support project execution and assist in moving assigned work through completion and closeout.
Develop and maintain technical reference materials and manufacturer information for field use.
Provide field coordination and direction to electricians and installers during installation, programming, commissioning, and closeout activities.
Communicate project progress, job status, and outstanding items requiring completion.
Maintain current manufacturer software and applicable updates required to perform job duties.
Maintain and obtain licenses and credentials required for the role, including applicable Massachusetts licensure requirements.
Review project documents and provide feedback to engineering or estimating staff to support project planning and execution.
Survey existing systems and assist in determining appropriate approaches for retrofit and upgrade work.
Maintain and develop proficiency across NSG's fire, security, and communications product offerings.
Demonstrate competence in systems knowledge, programming, troubleshooting, testing, and commissioning.
Participate in Company-sponsored training and professional development relevant to the position.

Training, Certifications, and Licensure:

Required Licensure Candidates are required to hold a minimum of one qualifying license(s):

Massachusetts:

D License or B License

Rhode Island:

BF License or applicable Rhode Island Electrician License

Ability to maintain all required state licenses and credentials in good standing
Experience with fire alarm, electronic security, low-voltage, communications, electrical, or integrated systems
Demonstrated ability to program, troubleshoot, test, or commission technical systems.
Ability to read and interpret project documents, drawings, specifications, and system documentation
Strong troubleshooting and problem-solving skills
Strong verbal and written communication skills
Ability to work independently and as part of a project team
Valid driver's license and ability to travel locally to customers and project sites
Ability to use a laptop, diagnostic software, testing equipment, and related tools Physical and Work Requirements This position requires the ability to work in field environments at customer and project sites, use a laptop, diagnostic software, testing equipment, and related tools, travel locally as needed, and perform the physical demands of the role, including standing, walking, climbing ladders, bending, and lifting tools or equipment, with or without reasonable accommodation.

Other Duties This job description is intended to describe the general nature and level of work being performed by the employee in this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. NSG Life Safety LLC reserves the right to modify, assign, or remove duties and responsibilities as business needs require. Join us to be part of a dedicated team committed to safeguarding lives through innovative fire and security solutions. Your expertise will make a meaningful impact on our clients' safety while advancing your career in a fast-paced environment that values technical skill and customer satisfaction.

Pay:

$80,000.00 - $130,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

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