Amazon Connect Developer

INNOVATIVE TECH SOLUTIONS INC - 5.0

Woodlawn, MD Job Details Full-time $75 - $80 an hour 1 day ago Benefits Dental insurance Qualifications AI chatbots Salesforce API integration Systems integration AI platforms (beyond public GPTs) Programming languages Machine learning cloud services Integration with Third-Party Services (system development) CRM system proficiency Back-end integration

Full Job Description Benefits:

Bonus based on performance Competitive salary Dental insurance Donation matching About the

Role:

Innovative Tech Solutions Inc is looking for a talented Amazon Connect Developer to join our growing team in Woodlawn, MD. In this role, you'll design and build cutting-edge cloud contact center solutions that make a real impact for our clients. If you're passionate about AWS technologies and love solving complex communication challenges, this is the opportunity for you!

Responsibilities:

Design, develop, and deploy Amazon Connect contact center solutions for enterprise clients Build and maintain contact flows, IVR systems, and call routing configurations within Amazon Connect Integrate Amazon Connect with CRM platforms, Lambda functions, and third-party APIs Develop and optimize chatbots and virtual agents using Amazon Lex Monitor, troubleshoot, and resolve issues related to contact center performance and reliability Collaborate with stakeholders to gather requirements and translate them into scalable technical solutions Document architectures, configurations, and development processes for ongoing support

Requirements:

Proven hands-on experience developing and configuring Amazon Connect environments Proficiency with AWS services including Lambda, DynamoDB, S3, CloudWatch, and IAM Experience with Amazon Lex, Polly, and other

AWS AI/ML

communication services Strong scripting or programming skills in Python, JavaScript, or Node.js Familiarity with

REST API

integrations and CRM platforms such as Salesforce or ServiceNow AWS certification (e.g., AWS Certified Developer or Solutions Architect) preferred Strong problem-solving skills and ability to work independently in a fast-paced environment

About Us:

Innovative Tech Solutions Inc is a forward-thinking technology firm based in Woodlawn, MD, dedicated to delivering smart, scalable solutions that help businesses thrive in a digital-first world. Our clients trust us to modernize their operations with the latest cloud and communication technologies. We foster a collaborative, growth-oriented culture where talented professionals are empowered to do their best work every day.