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Unify Technologies
Amazon Connect Developer
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Job Description
Amazon Connect Developer Unify Technologies - 3.1 Woodlawn, MD Job Details Permanent $52 - $55 an hour 19 hours ago Qualifications Live chat AI chatbots Process flow diagrams Pegasystems Node.js Computer Science Texting/chatbox tools Enterprise software systems development Java Process mapping IVR Process modeling AWS Glue Attention to detail Telephone systems Serverless cloud services Amazon VPC DynamoDB Stream Processing Amazon Kinesis Python Virtual Private Clouds Data analytics technologies AWS Certified Solutions Architect - Professional Business process modeling
AWS Lambda Full Job Description Job Title:
Amazon Connect Developer Job Responsibilities:
NextGen is seeking an experienced Amazon / AWS Connect Developer with fluency in design and development principles to work with stakeholders developing enterprise business solutions leveraging industry processes and best practices.- Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes.
- Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications.
- Support and enhance existing processes based on new requirements or upgrades.
- Facilitate requirements gathering, review and document requirements.
- Design and develop solutions within the ServiceNow environment.
Minimum Qualifications:
- Ability to obtain and maintain an SSA Public Trust Suitability clearance is required.
- Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field.
- 7 years of experience working with large enterprise framework.
- 7 years of hands-on experience working with AWS Cloud platform.
- 3 years of hands-on experience working with Amazon Connect.
- 3 years of experience using Node.js, Python or Java for development.
- 3 years of experience in designing call routing & messaging.
- Excellent interpersonal and communication skills.
- Solid AWS Cloud and AWS Connect Developer experience.
- Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat
- Experience with process flow documentation creation.
- Experience with Lambda, Lex Conversational, Bots/NLP, Kinesis Streams, Glue, VPC, SMS (Simple Notification Service), AppSync, EventBridge, Kinesis Firehouse, DynamoDB Streams, Service Catalog, Kinesis Data Analytics
- Strong verbal and written communication skills.
Desired Qualifications:
- Adept at working independently, but also in a team environment.
- Demonstrated experience delivering technology solutions in a fast-paced, deadline driven enterprise environment
- Excellent understanding of change management, testing requirements, techniques, and tools to ensure high availability of systems.
- Prior Federal government experience.
- Self-starter, highly motivated individual who adapts to a dynamic work environment.
- Strong attention to detail with an ability to operate effectively across multiple priorities.