Mainframe Operator / Incident Manager InfiCare

• 4.

3 Pontiac, MI Job Details Contract $55 an hour 2 days ago Qualifications Communication with suppliers Stakeholder engagement Incident report management IT system monitoring Incident management software Incident Escalation PRTG Bachelor's degree Incident management operations support Mainframe Vendor communication Collaborative technology platforms Microsoft Teams Network monitoring tools Video conferences (communication methods) Escalation handling Cross-functional communication Video conferencing systems operation

Full Job Description Role :

Mainframe Operator /

Incident Manager Location:

Pontiac, MI — Onsite Only (No remote or hybrid)

Duration:

Continuous Contract (

Anticipated Start:

September 21, 2026) Pay rate : $55/hr on W2 without benefits

Job Summary:

Our client is seeking an experienced Mainframe Operator to serve as a Level 1 Incident Manager for critical IT infrastructure. The role involves monitoring IBM Mainframe control consoles, triaging and escalating technology incidents, and utilizing graphical monitoring tools such as What's Up Gold, Pingdom, and PRTG to track service availability and infrastructure health. The position requires close collaboration with IT staff, customers, and vendors across rotating shifts that include evenings, midnights, and holidays. This is a fully onsite, continuous engagement with no remote option.

Key Responsibilities:

Incident Management

• Function as Level 1 Incident Manager — create, triage, escalate, and track customer technology incidents end-to-end Mainframe Monitoring
• Monitor IBM Mainframe control consoles and periodically evaluate system performance metrics Infrastructure Monitoring
• Utilize graphical monitoring systems (What's Up Gold, Pingdom, PRTG) to track connectivity, assets, and service availability JCL Review & Validation
• Assist with review and validation of mainframe Job Control Language (JCL) as needed Stakeholder Collaboration
• Coordinate with internal IT staff, end-user customers, and third-party vendors during active incidents Shift & Physical Requirements
• Work rotating shifts including days, afternoons, midnights, and holidays; perform deliveries and lift up to 50 pounds as assigned

Required Skills:

Technical Skills Mainframe:

IBM Mainframe — in-depth knowledge, 5+ years of hands-on experience

Job Control Language:

Mainframe JCL review and validation (preferred)

Monitoring Tools:

What's Up Gold, Pingdom, PRTG Network Monitor Collaboration & Communication Tools:

Microsoft Teams Process:

Incident management and escalation workflows Soft Skills Strong verbal and written communication — must coordinate across IT staff, customers, and vendors under pressure Problem-solving and critical thinking during active IT incidents Ability to document incidents accurately and maintain detailed logs Adaptability across rotating shifts and changing priorities Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience) 5+ years of hands-on IBM Mainframe operations experience Experience with IT infrastructure monitoring tools and dashboards preferred Ability to lift up to 50 pounds — physical requirement for this role Must be available for rotating shifts including evenings, midnights, and holidays #IND2

Pay:

$55.00 per hour

Education:

Bachelor's (Required)

Experience:

hands-on IBM Mainframe operations : 5 years (Required)

Work Location:

In person