Tier 3 Engineer Matthews, NC 28105 $65,000
- $85,000 a year
- Full-time $65,000
- $85,000 a year
- Full-time This role is for you if… You are a senior-level engineer who doesn't want to babysit tickets, but does want ownership, autonomy, and meaningful technical challenges.
This role is for you if: You are the person teams call when the problem is actually hard You enjoy digging deep into infrastructure issues and solving root causes—not applying temporary fixes You want to be trusted to make technical decisions and stand behind them You are comfortable being the escalation point for Tier 1 and Tier 2 engineers You like working directly with clients as a technical advisor, not a salesperson You care about documentation, standards, and doing things the right way You want to influence systems, architecture, and outcomes without managing people If you're looking for a role where your expertise is respected and your decisions matter, keep reading. What You'll Own As a Tier 3 Engineer, you are the highest level of technical escalation. You will design, diagnose, and resolve complex infrastructure challenges across diverse environments while supporting internal engineers and leadership. You'll be responsible for: Taking escalations from Tier 1 and Tier 2 engineers and owning resolution end-to-end Architecting, configuring, and supporting advanced environments including: Physical and virtual servers Core network infrastructure (switching, routing, firewalls) Microsoft ecosystems (Windows Server, AD, DNS, DHCP, IIS, Exchange, Microsoft 365, Azure / Entra, Intune) Identifying root causes and implementing long-term, scalable solutions Supporting planning and execution of client infrastructure projects Providing guidance and technical leadership without micromanagement Producing clear, high-quality documentation for systems and procedures Participating in an on-call rotation for advanced issues only Visiting client sites when necessary (mileage reimbursed) This Role Is Not for You If… You prefer scripted work or narrowly defined tasks You struggle with ambiguity or decision-making You dislike client interaction or explaining technical concepts clearly You expect someone else to tell you exactly what to do next You want people management responsibilities (this is a hands-on engineering role) What Success Looks Like Complex issues are solved correctly and permanently Tier 1 and Tier 2 engineers improve because of your escalations and guidance Clients trust your recommendations and technical judgment Systems are stable, secure, and well-documented You proactively identify risks and opportunities for improvement You operate independently while aligning with company standards and goals You're Likely a Strong Fit If You Have 5-7 years of experience as a Systems Administrator, Server Engineer, or equivalent Deep expertise in Microsoft environments (Server, M365, Azure / Entra, Intune) Enterprise networking experience, including advanced switching and routing Firewall configuration experience (Cisco Meraki a plus) Strong scripting skills (PowerShell and/or Python) VMware experience (vSphere, vCenter, View) Backup, disaster recovery, and performance troubleshooting expertise Hands-on experience with rack-and-stack and physical infrastructure A strong habit of documentation and process improvement Work Environment In-office required
Full-time Pay:
$65,000.00
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance
Experience:
System administration or server engineer: 5 years (Required) Ability to
Commute:
Matthews, NC 28105 (Required)
Work Location:
In person
