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T
TEKsystems
IT Generalist
Career Insights for Solutions Engineer
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Based on Nebraska data
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What they do
A Solutions Engineer develops network technology solutions to address software or hardware problems and address the needs of users and customers. Consults with customers to identify business and technical needs; works with software engineers to develop structural solutions; assists with solving technical issues that arise in implementing technology tools or solutions developed for customers.
$127,008 / year median in Nebraska
+11% projected growth
Job Description
Description Job Responsibilities and Functions:
- Participate in the design of solutions with our sales and engineering teams.
- Identify, diagnose, and resolve a wide range of second and third level problems(issues) for end-users including: workstations, laptops, terminal services, end-user software and hardware, network and VPN connectivity, the Internet.
- Identify, diagnose, and resolve a wide range of second and third level problems(issues) for client systems, server services, server drive space, server error messages for escalation, etc.
- Set up, maintain, and manage client Windows Server environments.
- Set up, maintain, and manage client cloud environments.
- Set up, maintain, and manage client network environments.
- Create and maintain client-related documentation.
- Be an advocate for your customer's needs.
- Manage customer's expectations and timelines.
- Take part in an on-call rotation. Requirements—some combination of:
- Ability to build out multiple versions of Windows server from scratch and support it.
- Hands-on experience with designing, deploying, and supporting virtualization platforms (VMware, Hyper-V, Azure, and AWS).
- Experience designing, deploying, and supporting SAN solutions.
- Experience designing, deploying, and supporting VOIP phone solutions.
- Experience designing, deploying, and supporting firewalls, switches, and managed wireless solutions.
- Experience with cloud computing solutions such as Office365, Azure, and AWS.
Abilities:
- Proficient & confident communication skills, effectively communicate with and engages all levels of the organization from peers to upper management to customers both verbally and in writing.
- Ability to maintain the highest level of accountability, confidentiality, ethics, and integrity and to share information with resources appropriately.
- High standards for productivity with the ability to work in a fast-paced environment and juggle multiple competing tasks and demands. Utilization of effective organization and prioritization skills to complete assignments within established time frames.
- Ability to make decisions quickly, evaluate risks, act in times of uncertainty, think creatively, and bounce back from failure.
- 5 or more years of Service Desk & IT infrastructure support in an SMB environment.
- 5 or more years of Windows Server experience.
- Previous MSP Technical experience preferred.
- Ability to build multiple versions of Windows server from scratch and support it.
- Hands-on experience with designing, deploying, and supporting virtualization platforms (VMware, Hyper-V, Azure, and AWS).
- Experience designing, deploying, and supporting SAN solutions.
- Experience designing, deploying, and supporting VOIP phone solutions.
- Experience designing, deploying, and supporting firewalls, switches, and managed wireless solutions.
- Experience with cloud computing solutions such as Office365, Azure, and AWS.
- Deep understanding of Active Directory administration, DHCP, and DNS.
- Deep understanding of routing, switching, and networking.
- Deep understanding of virtualization platforms (VMware, Hyper-V, Azure, and AWS).
- Significant experience with Exchange, terminal servers, anti-virus solutions, backup software solutions, Office 365, security solutions, and VoIP phone systems.
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in North Platte,NE.