A Software Architect develops and defines the architecture for computer software and applications projects. Oversees the entire software development process; may manage projects for multiple clients. Analyzes customer or user needs, defines system architecture, and leads team of software developers to design programs and build applications.
We are seeking a dual-threat ServiceNow Developer/Architect to lead the technical design and execution of enterprise-wide solutions for a high-profile public sector client. This role requires a professional who can operate at a strategic architectural level-defining platform standards and governance-while remaining "hands-on" to develop, configure, and troubleshoot complex workflows. The successful candidate will ensure the platform remains scalable, secure, and compliant within a FedRAMP-authorized environment, focusing on digital transformation and service optimization.
Key Responsibilities:
Architectural Strategy:
Define the technical architecture for the ServiceNow platform, ensuring alignment with the Common Service Data Model (CSDM) and industry best practices to minimize technical debt.
Hands-on Development:
Design and develop custom scoped applications, complex Business Rules, Script Includes, UI Actions, and Client Scripts using JavaScript and Glide APIs.
FedRAMP Compliance:
Implement and maintain robust security protocols, including advanced ACL configurations, data encryption, and secure coding standards to meet federal and state regulatory requirements.
Integrations & Automation:
Lead the design and implementation of integrations with third-party systems using IntegrationHub, Flow Designer, MID Servers, and
REST/SOAP
APIs.
Platform Governance:
Establish development standards and conduct code reviews to ensure platform health, performance, and upgradeability.
Collaboration:
Partner with the Engagement Lead and business stakeholders to translate functional requirements into high-level design documents and technical specifications.
Required Qualifications:
Experience:
8+ years of experience in IT, with at least 5 years of deep technical experience in ServiceNow development and architecture.
Technical Mastery:
Expert-level proficiency in JavaScript, HTML/CSS, and ServiceNow-specific development tools (Studio, UI Builder, Service Portal).
Government Experience:
Proven track record of working within FedRAMP or similarly regulated government cloud environments.
CMDB & ITOM
Strong understanding of Configuration Management (CMDB) and IT Operations Management (Discovery, Service Mapping) within a public sector context.
Soft Skills:
Ability to work onsite in Columbus, OH, and lead technical work sessions with diverse stakeholder groups.
