MS Dynamics CRM Solutions Architect

Location

: Malvern, PA

Experience

: 15 - 17 Years

Apply By

: 21st December 2026

Job Description

Must Have Technical/Functional Skills

Technical Skills

Strong experience with:

Microsoft Dynamics 365 Customer Engagement (CRM)

Dataverse

Power Platform (Power Apps, Power Automate, Power BI)

C#, .NET Framework/.NET Core

JavaScript, TypeScript

Plugins, Custom Workflows, Custom APIs

Azure Integration Services

REST APIs and Web Services

Solution Management and ALM

CI/CD using Azure DevOps

Functional Knowledge

Deep understanding of Dynamics 365 modules such as:

Customer Service

Sales Case Management Marketing

Agentic AI Technical Skills

Microsoft AI & Copilot

• Dynamics 365 Copilot
  
• Microsoft 365 Copilot
  
• Copilot Studio
  
• Azure OpenAI
  
• Azure AI Foundry
  
• AI Builder
  
• Power Platform Copilot
  Agent Development
  
• Agentic AI Architecture
  
• Autonomous & Multi-Agent Systems
  
• Agent Orchestration
  
• Human-in-the-Loop Workflows
  
• Agent Lifecycle Management & Monitoring
  

CRM + AI

• AI-Driven Case Management
  
• Dynamics 365 Customer Service Copilot
  
• Intelligent Lead Qualification
  
• Case Summarization
  
• Knowledge Search
  
• Sentiment Analysis
  
• Next Best Action Generative AI
  
• LLMs
  
• Prompt Engineering
  
• Function Calling
  
• Tool Integration
  
• Context Management
  Knowledge Grounding
  
• RAG (Retrieval-Augmented Generation)
  
• Azure AI Search
  
• Vector & Semantic Search
  
• Enterprise Knowledge Management
  Integration & Automation
  
• Dataverse APIs
  
• REST APIs
  
• Azure Functions
  
• Logic Apps
  
• Service Bus
  
• Custom Connectors
  
• Power Automate
  Roles & Responsibilities
  
• Define end-to-end solution architecture for Microsoft Dynamics 365 and Power Platform implementations.
  
• Collaborate with business stakeholders to translate requirements into scalable, secure, and maintainable solutions.
  
• Provide technical leadership to development teams and review solution designs, customizations, integrations, and code.
  
• Design and oversee integrations with enterprise systems using Azure services, APIs, and middleware platforms.
  
• Establish architecture standards, governance processes, and best practices for CRM delivery.
  
• Lead data migration, security, performance optimization, and application lifecycle management activities.
  
• Identify technical risks, recommend mitigation strategies, and support successful project delivery.
  
• Mentor technical teams and promote innovation through Power Platform, AI, and Microsoft Copilot capabilities.
  Agentic AI Responsibilities
  
• Define and execute the AI strategy for Dynamics 365 and Power Platform solutions.
  
• Architect and implement AI agents using Copilot Studio, Dynamics 365 Copilot, and Azure OpenAI.
  
• Deliver AI-driven automation solutions targeting measurable improvements in productivity, customer experience, and operational efficiency.
  
• Lead AI innovation initiatives, PoCs, and enterprise-scale deployments.
  
• Establish governance, security, and Responsible AI standards for all AI solutions.
  
• Mentor teams on agentic AI architecture, prompting strategies, and AI best practices.
  
• Drive adoption of AI capabilities with measurable business outcomes, including reduced manual effort, faster case resolution, and improved user satisfaction.
  Generic Managerial Skills, If any
  
• Leadership and team development
  
• Strategic thinking and decision-making
  
• Excellent communication and presentation skills
  
• Collaboration and cross-functional team leadership
  
• Innovation and continuous improvement mindset
  
• Strong ownership, governance, and accountability focus
  

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage:

Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support:

Maternal & Parental Leaves.

Insurance Options:

Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth:

Commuter Benefits & Certification & Training Reimbursement.

Time Off:

Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance:

Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range:

$160,000-$170,000 a year

Location

Malvern, PA

Function

TECHNOLOGY

Role

Solution Architect

ID

437142

Skills

Microsoft Dynamics CRM

Salary Range

$160,000 - $170,000

Desired Candidate Profile

Qualifications

BACHELOR OF COMPUTER

SCIENCE