Portal Developer

Job Title:

Portal Developer Duration:

Long Term Location:

Middletown, PA/Occasionally Onsite Note:

• Currently remote but can change to hybrid.
• This position is primarily remote, but candidate needs to be onsite one or two weeks per month in Middletown, PA
• Job Description of Duties Duties Configure, develop, and thoroughly test self-service portals with the Power Pages system based on the user stories created as part of an Agile Backlog process.

Create Technical tasks for the delivery of the user stories as needed in Azure Dev Ops. Create unit test cases and test scripts in Azure Dev Ops. Collaborate with technical leads, project managers, team leads, and other stakeholders to ensure successful project delivery. Work closely with, and be a member of, a team to implement solutions as defined. Support definition of functional requirements as needed for integrating Power Pages and Dynamics 365 CE with Contact Center applications, self-service portals, ChatBOTs, SAP, and payment gateways, collaborating with the Function Lead. Ensure seamless integration, best in class performance, and efficient data flow across systems. Support the development of training programs for end-users to ensure effective use of Power Platform solutions. Promote user adoption through effective change management and support. Provide knowledge transfer to other team members to ensure complete understanding of the overall solution across the technical team. Provide ongoing support and optimization for Power Pages and Dynamics 365 CE solutions. Identify and implement improvements to enhance system functionality and user experience. Configure Power Pages and Dynamics 365 CE applications to meet specific business requirements. Work with technical teams to ensure customizations and integrations are aligned with functional needs and are in compliance of PTC's standards and policies. Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients. Lead and participate in project team activities for system work efforts related to enterprise systems. Work independently to accomplish the tasks and duties assigned. Adhere to and follow all PTC standards, policies, and procedures. Utilize various software and/or technology tools to perform job duties. Perform tasks and other duties as assigned by the PTC. Experience 5+ years' experience in developing and configuring business applications within the Power Platform landscape, with 3+ years on hands on Power Pages self-service portal development experience. Deep understanding of Power Pages and Dynamics 365 CE capabilities, including customization, configuration, and user management. Hands on experience with custom Power Pages solutions including Liquid Templates. 2+ years' experience with web front end development with human centered design approach. Strong knowledge of Contact Center applications (e.g., Telephony & IVR based solutions), self-service web portals, and native mobile applications. Requires advanced knowledge of Dynamics 365 CE functionalities and a proven track record of successfully delivering complex projects. Familiarity with integrating Dynamics 365 CE with back-office systems (e.g., ERP) and payment gateways. Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint, plus proficient in Microsoft ADO Testing Module.

Soft Skills:

Excellent analytical and problem-solving skills. Strong communication and interpersonal skills. Ability to lead and collaborate with cross-functional teams. Detail-oriented with strong organizational and project management skills.

Additional beneficial skills include:

Enterprise Business Solutions, specifically SAP projects.

ITIL / ITSM

practices and methodologies.

Certifications / Education

This role should have the following certifications Dynamics 365 Fundamentals (MB-910). Microsoft Power Platform + Dynamics 365 Core (MB-200). Power Platform App Maker Associate (PL-100). Dynamics 365 + Power Platform Solution Architect Expert (PL-600). This role should have a familiarity with all and be working toward at least some of the following certifications: MS Dynamics Fast Track recognized architect. Microsoft Most Valuable Professional (MVP) recognized. Dynamics 365 Customer Service Functional Consultant Associate (MB-230). Power Platform Functional Consultant Associate (PL-200). Bachelor's degree in business management or information systems. Equivalent combination of education and/or experience may be accepted.