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Brentwood Industries Inc
Solutions Engineer I
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Based on Pennsylvania data
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What they do
A Solutions Engineer develops network technology solutions to address software or hardware problems and address the needs of users and customers. Consults with customers to identify business and technical needs; works with software engineers to develop structural solutions; assists with solving technical issues that arise in implementing technology tools or solutions developed for customers.
$123,836 / year median in Pennsylvania
+13% projected growth
Job Description
Solutions Engineer Hours are 8:00am - 5:00pm Monday through Friday The Solutions Engineer is responsible for facilitating all solutions-based, aftermarket sales in the assigned Territory. They shall be able to perform inspections and analysis of equipment installed at Customer sites. Their on-site work will generate parts, system upgrades, and service opportunities. The Solutions Engineer will write detailed reports and develop innovative solutions to complex customer problems. They will rely on their technical and sales abilities to successfully bridge Customer needs, Representative capabilities, and Brentwood business objectives. The position requires business acumen and mechanical experience. Water & wastewater treatment process experience is an asset. Critical thinking, creativity, and problem-solving skills are incumbent to the successful Solutions Engineer. Employee may perform other related duties as required to meet the ongoing needs of the organization.
Participate in mentoring and training others within the Customer Service & Solutions teams by reviewing site visits, reports, proposals and region-specific order verifications, and scheduling joint visits when possible. Develop working relationships and promote Aftermarket sales with all Representative firms in the Territory. Assist in development, participation, and organization of training programs for Customers and Representatives, including presentation of technical and operational information.
Essential Responsibilities:
Perform on-site analysis of Customer installations which may have chain & flight collector or trickling filter systems. Record accurate and thorough data while at Customer sites to generate reports which indicate the condition of the Customer s equipment and provide recommendations. Maintain knowledge of Brentwood Water & Wastewater Product Portfolio, the market, competition and trends affecting the industry to provide guidance on specifications and proposals. Coordinate activities with all functional areas to provide value-added solutions and proposals to address Customer needs and maintain a consistent backlog of site visits to help ensure a steady pipeline of projects and opportunities. Work directly with Representatives, Regional Sales Managers and Customers to schedule visits and optimize travel and inspection schedules. Coordination with Field Service personnel may be required from time to time.Participate in mentoring and training others within the Customer Service & Solutions teams by reviewing site visits, reports, proposals and region-specific order verifications, and scheduling joint visits when possible. Develop working relationships and promote Aftermarket sales with all Representative firms in the Territory. Assist in development, participation, and organization of training programs for Customers and Representatives, including presentation of technical and operational information.