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CBTS

Contact Center & Genesys Architect (Only W2)

Pay: $168,480/yr
Posted: 3 days ago
Location: Merrillville, IN
Last Updated: 1 day ago
Hours: Full-Time
Expires: 11/27/2026
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Job Description

Job Description Job Description Role:
SAP Service Cloud
  • Solution Architect Location:
    Columbus, OH
  • Hybrid Onsite Pay Rate:
    $77-85/hour on W2, client will not consider C2C Core Technical Expertise
  • Non-Negotiable Deep hands-on experience: SAP Service Cloud (C4C) Service ticketing, case management, customer 360, and field service processes Integration with SAP ERP/S4HANA or legacy CIS systems via SAP BTP or middleware C4C extensibility, SDK, and configuration vs.
custom trade-off decisions Deep hands-on experience: NICE CXone CCaaS Omnichannel routing, IVR/IVA design, ACD, WFM, and analytics NICE CXone APIs, CTI integration, and digital-first channel configuration Integration of CXone with CRM platforms (especially SAP C4C) Legacy CIS integration experience
  • designing stable integrations between modern cloud platforms and legacy billing/customer systems common in utilities Enterprise Integration Architecture
  • event-driven design, API gateway patterns, middleware (e.g. MuleSoft, SAP BTP Integration Suite, Dell Boomi, or equivalent) Non-Functional Requirements expertise
  • security, scalability, availability, and disaster recovery design in regulated utility environments Program & Governance Experience Proven experience as a client-side Solution Architect on large-scale, multi-vendor ERP/CRM/CCaaS transformation program (£10M+ preferred) Experience establishing and running Architecture Review Boards and Design Authority functions Track record of technically challenging and holding vendors/SIs accountable on solutioning quality Proficiency in producing enterprise-grade architecture artefacts: SADs, integration blueprints, HLD/LLD, data flow diagrams, RACI Experience managing technical risk registers and conducting assurance reviews at major program milestones
Salary Not Specified Location Merrillville Indiana United States Job Overview Job Posted:
4 days ago
Job Expires:
4w 2d Job Type Full Time Education Any Experience N/A Vacancies 1 Job Title Architect Job Function Design & Engineering Copy Link