Who We AreAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The RoleYour roleAs a Senior Agentic AI (Moveworks) Developer, you will design, build, and optimize automated virtual agent solutions and workflows that drive enterprise automation across internal business units. Working 100% remotely from Poland, you will join a global Agile team collaborating closely with ServiceNow, Enterprise Integration, and security teams, as well as internal stakeholders across HR, Procurement, and IT Service Desk. In this role, you will combine hands-on development in Moveworks Agent Studio with robust

REST API

integration work and Level 3 production support to transform employee service delivery.

What you will doDesign, develop, test, and deploy Moveworks use cases, custom actions, and automated workflows using Moveworks Agent Studio.

Design and build integrations between Moveworks and enterprise Software as a Service (SaaS) platforms, including ServiceNow, Microsoft Teams, Microsoft 365, SharePoint, Microsoft Graph, and Okta.

Develop

REST API

integrations and middleware-based solutions using secure authentication standards such as OAuth and OpenID Connect (OIDC).Provide Level 3 production support, investigate incidents, perform root cause analysis, and implement permanent fixes for Moveworks solutions.

Optimize AI virtual agent behavior and conversational flows through data analysis, testing, and implementation of knowledge-driven and generative AI capabilities.

Work in Agile sprints alongside the Technical Platform Owner, ServiceNow development teams, and global internal stakeholders to deliver user stories and technical requirements.

Maintain technical documentation, participate in code reviews, and execute release validation activities. Who You AreRequired skills and experience5+ years of enterprise application development experience.

Strong hands-on proficiency with JavaScript and JSON formatting.

Demonstrated experience in integration design, development, and building

REST API

integrations.

Practical experience with API authentication methods, including OAuth and OpenID Connect (OIDC).Proven experience providing Level 3 production support and troubleshooting complex enterprise software issues.

Experience working within Agile development environments.

Must be located in Poland with full authorization to work locally.

Preferred skills and experienceHands-on experience with Moveworks Agent Studio or Moveworks platform implementations.

Experience with ServiceNow application development, integrations, or IT Service Management (ITSM) and HR service delivery processes.

Experience with Microsoft Graph, Microsoft Teams platform development, Power Platform, or Azure Integration Services.

Familiarity with AI-powered employee experience platforms, virtual agent platforms, or conversational AI technologies.

Relevant ServiceNow certifications or qualifications related to Azure Large Language Models (LLMs).Being YouThe \