Service Bridge Lead

About the role As a ServiceNow Senior Solution Architect, you will make an impact by leading the design and delivery of enterprise-scale ServiceNow solutions that solve complex business challenges and align with organizational architecture. You will be a valued member of the delivery team and work collaboratively with business stakeholders, architects, developers, and client leadership to shape platform strategy and ensure scalable, future-ready implementations. In this role, you will: Lead end-to-end solution architecture for ServiceNow implementations, including Service Bridge/Service Exchange and Foundation Data Sync (FDS) integrations Define platform architecture, module scope, and interaction design to ensure cohesive and scalable ServiceNow solutions Provide technical leadership and mentorship to delivery teams, guiding development standards, integration design, and best practices Collaborate with business analysts and process consultants to translate requirements into robust technical solutions Evaluate and recommend integration frameworks, tools, and technologies aligned with enterprise architecture standards Assess risks, dependencies, and value propositions for third-party integrations and platform enhancements Establish governance frameworks, platform management practices, and organizational change management strategies Ensure solutions are scalable, secure, and aligned with long-term business and technology strategy Work model We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. What you need to have to be considered 5+ years of experience architecting solutions on the ServiceNow platform Proven experience delivering large-scale ServiceNow implementations (20+ projects preferred) Hands-on expertise with ServiceNow architecture, scripting (JavaScript), and application development Strong experience with Service Bridge/Service Exchange and Foundation Data Sync (FDS) implementations Deep understanding of APIs, web services (REST/SOAP), and integration design patterns ServiceNow certifications such as Certified Master Architect (CMA) or Certified Technical Architect (CTA), and ITSM certification Additional CIS certifications (e.g., ITAM, ITBM, SPM) Bachelor's degree or equivalent experience in Information Technology, Engineering, or related field Familiarity with enterprise architecture frameworks such as ITIL v4, IT4IT, or TOGAF These will help you stand out Experience implementing Workforce Management (WFM) and Time Entry within the

ITBM/SPM

suite Strong knowledge of front-end and web technologies such as AngularJS, HTML5, CSS, SaSS, and Service Portal widgets Experience with JSON, XML, AJAX, and modern UI frameworks Demonstrated ability to define and implement governance models and organizational change management strategies Strong communication and stakeholder management skills, with the ability to influence senior leaders

Salary and Other Compensation:

Applicants will be accepted till 07/15/2026 Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship. •Please note, this role is not able to offer visa transfer or sponsorship now or in the future• The annual salary for this position will be in the range of $164K - $188K depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits:

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and innovative ideas to this role.