Shared Services Manager - Hybrid Work Environment

Beacon Mutual is looking for a Shared Services Manager to lead the day-to-day operations of our Shared Services team. In this role, you'll keep work moving efficiently, ensure consistent and accurate service and coverage, and support a team responsible for key functions like imaging, mail operations, and Utilization Management support. This role is a good fit for someone who enjoys solving operational challenges, improving how work gets done, and supporting a team's growth and success. You'll play an important part in strengthening processes, balancing priorities, and making sure the team delivers reliable, high-quality results. What You'll Do Lead Daily Operations & Quality Assurance Oversee and coordinate day-to-day Shared Services workflows to ensure accuracy, quality, and timeliness Assign and balance workloads to meet production deadlines and service level expectations Conduct regular quality audits and implement improvements to maintain high standards Ensure team members are equipped with the tools, training, and support needed for success Drive Performance & Productivity Implement, track, analyze, and report on team and individual performance metrics (productivity, SLAs, efficiency) Provide ongoing feedback and conduct performance reviews and development plans Deliver actionable insights to improve team output and operational effectiveness Champion Process Improvement & Innovation Identify opportunities to streamline processes and reduce errors Partner on implementing new tools, technologies, and workflow enhancements Support continuous improvement initiatives aligned with department and organizational goals Develop & Mentor Talent Coach, mentor, and support team members to build skills and improve performance Lead onboarding and training efforts to ensure consistency and strong foundational knowledge Foster a collaborative, accountable, and growth-oriented team environment Manage Scheduling & Resource Planning Maintain and optimize department schedules, including remote work and time-off planning Ensure appropriate staffing levels to meet daily production and service demands Leadership Responsibilities Supervise and support Shared Services staff, including workflow management, task delegation, and performance management Conduct regular one-on-one meetings, performance reviews, and quality audits Partner to establish clear goals aligned with department and corporate objectives Manage timecards, time-off requests, and attendance Address performance concerns with professionalism and a focus on development Promote a positive, respectful, and team-oriented workplace culture What Success Looks Like Consistently high-quality, error-free work delivered on time A productive, engaged, and well-trained team Streamlined workflows that improve efficiency and service levels Clear performance metrics that drive accountability and growth Strong alignment with departmental and organizational goal What We're Looking For Proven experience in operations, shared services, or administrative leadership Strong organizational and workflow management skills Ability to analyze data and drive performance improvements Excellent communication, coaching, and leadership abilities A proactive, solutions-oriented, results driven mindset