Software Engineer Level 3

Software Engineer Level 3#26-13267 $70.00-$72.46 per hour Colorado Springs, CO Fully Remote Job Description We are seeking experienced ServiceNow contractors to support enterprise IT Operations Management and CMDB-related initiatives within a high-visibility environment. This role will support operational sustainment, platform enhancements, reporting, integrations, and cross-functional initiatives tied to Service Central capabilities. The ideal candidate is hands-on, technically strong, proactive, and able to communicate effectively with both technical and non-technical stakeholders. Key Responsibilities

• Support and enhance ServiceNow backend capabilities related to: o CMDB o IT Operations Management o Discovery o Event Management o Service Graph Connectors o Performance Analytics
• Develop and maintain dashboards, reporting solutions, and operational metrics within ServiceNow, SQL and Tableau
• Support enterprise discovery and event management processes, including data quality, integrations, routing, and operational visibility
• Assist with sustainment activities, troubleshooting, configuration updates, and platform enhancements
• Collaborate with Product Owners, architects, developers, and operational stakeholders to translate business needs into scalable solutions
• Participate in Agile ceremonies and work management activities within Jira
• Provide documentation, knowledge transfer, and clear communication across teams
• Support high-visibility operational and strategic initiatives across the platform Required Qualifications
• Hands-on ServiceNow / Service Central experience supporting enterprise platforms
• Strong experience with: o CMDB o Discovery o Event Management o Service Graph Connectors o Data Performance Analytics o SQL
• Experience building dashboards and reporting solutions in ServiceNow
• Strong understanding of enterprise infrastructure and operational workflows
• Previous hands-on Agile experience using Jira
• Strong communication and stakeholder engagement skills
• Ability to work independently with minimal oversight
• Must be US-based
• Must be a US Citizen
• Video screening required prior to submission Preferred Qualifications
• Experience supporting enterprise-scale ServiceNow environments and familiar with requirements intake process
• Experience with operational reporting and platform optimization
• Exposure to integrations and automation workflows
• Hands on Tableau development experience
• Product-minded approach with strong troubleshooting and analytical skills

EEO:

"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."