The Role Provide pre-sales technical support for Imprivata solutions across the

Northeast:

discovery, customized demos, proof-of-concepts, RFI/RFP responses, SOWs, channel enablement, and transition to services. Travel up to 50%. Summary Generated by Built In Ready to join a team that's all in? At Imprivata, we deliver unified access and security management programs that eliminate friction, empowering healthcare and mission-critical organizations to work smarter, faster, and more securely. We believe work can be more than a job or task—it's a collective spirit; the type that emboldens creativity, embraces challenge, and fosters excitement. We are constantly raising the bar on what's possible, owning the outcome of our triumphs and trials, staying nimble amidst change, and cultivating an environment where we win together. Here, your ideas matter, your differences are celebrated, and your work drives real results—for your career, your teammates, and our customers. When you join Imprivata, you embark on a shared journey of ambition and growth. We're committed to building an inclusive workplace where everyone feels valued and supported. If you're looking for a place to match your passion with purpose—and where every day you can make an impact—you'll find it here. We are seeking a Solutions Engineer to join our team. This is a remote opportunity with a preference toward candidates located in the Northeastern US (NY, MA, VT, NH, RI, PA, MD, CT, ME). Job Summary The Solutions Engineer (SE) is part of the Imprivata Solutions Engineering organization and operates as a highly skilled technical resource who is involved in all aspects of the sales cycle. This position is assigned a territory and works directly with Imprivata's Sales Representatives and Channel Partners to understand prospective and existing customers' technical and end user workflow requirements for new and add-on sales opportunities. The SE demonstrates the appropriate Imprivata product features and workflows in the form of customized product demonstrations and proof-of-concept (POC) evaluations. The SE also educates customers on Imprivata's professional and managed services offerings and develops statements of work (SOWs) for services engagements. This position works out of their home office and is expected to travel throughout their assigned region to provide the necessary pre-sales technical support to close new opportunities in an efficient and effective manner. Duties and Responsibilities Conduct pre-meeting discovery sessions with customer stakeholders to understand key technology, business and end user workflow requirements. Develop and present appropriate Imprivata solutions and implementation best practices in the form of customized presentations and demonstrations. Articulate business value of solution capabilities to C-level as well as technical audiences. Develop proposals and key success criteria for proof-of-concept (PoC) evaluations. Deliver and manage proof-of-concept (PoC) evaluations. Develop estimates, proposals and statements of work for professional and managed services engagements. Maintain proficiency with solution(s) as they evolve and compare to competitive landscape. In collaboration with assigned Imprivata Sales Representatives, achieve strategic company objectives and territory revenue goals. Provide key enablement services to channel partners and assist them in selling and supporting Imprivata's products and services. Provide trade show and demonstration support for marketing events. Research, compose, and deliver responses to RFI/RFPs and security questionnaires. Transition accounts post sale to Imprivata's Professional and Managed Services teams. Frequent travel is expected and required (up to 50%). Other duties as assigned and required. Required Qualifications B.S. in Computer Science Engineering, or a related technical discipline is desired. 5+ years relevant solutions engineering, consulting, or system integration experience with one or more vendors or Value-Added Resellers (VARs) in the healthcare IT industry. Excellent verbal and written communication skills are essential. Experience staging and delivering technical demonstrations and proof-of-concept evaluations. Experience supporting multiple sales/account teams. Experience discussing, scoping, and estimating professional and managed services. Ability to work independently and collaboratively in a team environment. Desired Qualifications Residence within an hour's commute to an airport, servicing major commercial airlines, is highly preferred Microsoft Windows, macOS, thin clients, and application virtualization technologies (Citrix, Omnissa/VMware, Microsoft Remote Desktop Services, Azure Virtual Desktop). Enterprise identity and access management technologies, including Active Directory, Microsoft Entra ID, Single Sign-On (SSO), Multi-Factor Authentication (MFA), identity providers (IdPs), remote access, and authentication standards such as OIDC, SAML, and LDAPS. Enterprise networking and security technologies, including HTTPS, SMTP, VPNs, cloud security, Shadow IT monitoring, ITDR, adaptive authentication, biometric authentication, FIDO2/passkeys, and security frameworks such as NIST. Cloud infrastructure and SaaS platforms, including Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP). Healthcare applications such as Epic (preferred), Oracle Health/Cerner, or

MEDITECH.

Mobile device management (MDM/MAM) solutions, including administration of corporate iOS and Android devices; experience with Imprivata MAM (GroundControl) is a plus. Scripting and integration technologies, including Python, PowerShell, VBScript, REST/SOAP APIs, and SDKs. Imprivata Enterprise Access Management Cloud or similar SaaS-based identity platforms. CISSP or other relevant cybersecurity or cloud security certifications. This position offers a total compensation range of $141,000.00 to $177,000.00 (inclusive of base salary and variable compensation, such as bonuses and incentives). In addition, more information about Imprivata's benefit offerings can be found here. This range represents the high and low end of Imprivata's compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors, such as a candidate's location, skills, experience, and qualifications. At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you! Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #LI-Remote #LI-ML1 Read Full Description Skills Required 5+ years relevant solutions engineering, consulting, or system integration experience with one or more vendors or VARs in the healthcare IT industry Excellent verbal and written communication skills Experience staging and delivering technical demonstrations and proof-of-concept evaluations Experience supporting multiple sales/account teams Experience discussing, scoping, and estimating professional and managed services Ability to work independently and collaboratively in a team environment Frequent travel up to 50% required B.S. in Computer Science, Engineering, or related technical discipline Residence within an hour's commute to a major commercial airport Familiarity with Microsoft Windows, macOS, thin clients, and application virtualization technologies (Citrix, Omnissa/VMware, Microsoft RDS, Azure Virtual Desktop) Experience with enterprise identity and access management (Active Directory, Microsoft Entra ID, SSO, MFA, IdPs, OIDC, SAML, LDAPS) Knowledge of networking and security technologies (HTTPS, SMTP, VPNs, cloud security, Shadow IT monitoring, ITDR, adaptive/biometric authentication, FIDO2/passkeys, NIST) Experience with cloud infrastructure and SaaS platforms (AWS, Azure, GCP) Experience with healthcare applications (Epic preferred, Oracle Health/Cerner, MEDITECH) Experience with mobile device management (MDM/MAM) and Imprivata MAM (GroundControl) Scripting and integration experience (Python, PowerShell, VBScript, REST/SOAP APIs, SDKs) Familiarity with Imprivata Enterprise Access Management Cloud or similar SaaS identity platforms CISSP or other relevant cybersecurity/cloud security certifications What the Team is Saying Chris Sr. Director, Customer Support Working at a global company like Imprivata gives you exposure to different cultures, new perspectives, and innovative technologies that are redefining the healthcare IT landscape. Chris Sr. Director, Customer Support Working at a global company like Imprivata gives you exposure to different cultures, new perspectives, and innovative technologies that are redefining the healthcare IT landscape. Rebecca

RSM, PAS

Specialist Here we have room for growth, whether it is up or lateral. We also have enough people where you can draw off of other people's experiences and learn from them, but you're not lost in this vast expanse of other people. You are not pitted against each other. People actually do help each other out and they're willing to share their knowledge. Dan Manager, EAM/MAM PMO I like working on a product that has tangible benefits out there in the world. You feel like you're actually doing something important and making a difference. Jacob Strategic Renewals Manager The project I'm most excited about is the verticalization of the SecureLink Business Development team. I am excited to gain insight into untapped industries and getting our product into the hands of companies that need it most! Kelliann Chief People Officer What I love about Imprivata is our community, a diverse collective of employees who are committed to each other and who are passionate about supporting our customers. Luke Senior Engineer What I love about imprivata is teamwork. We either succeed as a team or fail as a team. No one gets all the credit and no one gets all the blame, it's teamwork that gets the job done. Imprivata In our opinion, benefits shouldn't be standardized. As a result, offering extraordinary perks and benefits consistent with our company culture continues to be a top priority for Imprivata. Cindy Zhou Chief Marketing Officer Imprivata is at the center of digital identity, access management, and agentic AI governance, ensuring customers have secure, frictionless access in mission-critical environments. I look forward to working with the team to serve our customers, strengthen our brand, and drive continued growth. Imprivata Compensation & Benefits Highlights Healthcare Strength — Medical coverage includes company funding of half the deductible via HSA/HRA alongside medical, dental, and vision options; feedback suggests healthcare is one of the stronger aspects of the package. Leave & Time Off Breadth — A flexible time-off policy is promoted rather than a fixed vacation bank, and feedback suggests this flexibility supports work-life balance in many teams. Parental & Family Support — Paid parental leave and caregiver resources via Care.com, plus dependent and domestic-partner coverage, indicate a family-oriented set of benefits that goes beyond basic insurance. Learn more about Imprivata's Compensation & Benefits → Imprivata Insights What's It Like to Work at Imprivata? Imprivata Culture & Values Imprivata Career Growth & Development What's the Work-Life Balance Like at Imprivata? Imprivata Leadership & Management Imprivata Company Growth, Stability & Outlook View all jobs at Imprivata View Imprivata Profile Report Job