Technical Application Engineering 1-1

Job Description SummaryWe are seeking a motivated and technically strong and customer-focused Technical Support Specialist (Protection & Control) to join our Grid Automation Technical Support team. This position provides Level 2 post-sales technical support for GE Vernova's protection and control portfolio, including relays, meters, and associated software used in utility and industrial power systems.

This role serves as the technical interface between Level 1 customer care, field service teams, and senior engineering experts (L3/L4). The successful candidate will support fault analysis, configuration, and commissioning inquiries; assist with product integration into customer systems; and contribute to improving tools and processes across the

Grid Automation North America Support OrganizationJob DescriptionKey Responsibilities:

Provide ongoing technical support and case management daily through phone, email, and other forms of communication.

Investigate technical problems, reproduce issues as required, and interface with Product Line teams to drive customer issues to closure, in a timely manner with a positive outcomeCollaborate with L3/L4 engineering Teams for escalated investigations, ensuring comprehensive problem documentation.

Provide recommendations to customer for upgrades of obsolete productsMaintain accurate records in the quality management and customer relationship management tools (CRM)Maintain RMA status and documentation.

Identify training opportunities and assume ownership for self-development and training of othersResponsible for monitoring and reporting on cases escalated through the entire GE processPrepare documentation and maintain knowledge data base of technical tips and technical resolution outcomesMaintain a status record and update critical case report of open issues for all tier and severity type customer issuesParticipate in product line meetings to present, update and drive resolution for open requestsSchedule, lead and prepare customer case summary and metric reports for review with customers as requiredIdentify firmware issues on relays and diagnose with testingMaintain professional demeanor and interact at all levels of customer organizationAbility and willingness to travel up to 25% of the time

Required Qualifications:

Bachelor's Degree in Electrical Engineering from an accredited college or university or equivalent experience.

Conveys an understanding of industrial and utility protection, control and communications applications.

Flexible to work on-call, after hours support or modified hours of work to support customer.

Desired Characteristics:

Minimum 3-5 years of experience in power system protection and controlExperience using GE Multilin Protection and Control productsPower system automation and communication expertiseProtection and control testing experience using secondary injection methodsAbility to perform post fault power system fault analysis and recommend settings or application modificationsHands on expertise in configuring and troubleshooting protection and control systemsExperience configuring and troubleshooting 61850 based protection systemsDemonstrates practical experience with protective relay settings, features and network communicationsWork efficiently without direct supervisionStrong problem-solving skillsFlexible and adaptable; open to change and modification of tasksAble to share ideas and work well in a team environment and takes a proactive approach to tasks - displays initiativeStrong organizational & communication skills and a proactive and open approach to conflict resolutionCustomer focused attitude with proven positive resultsAbility to prepare and present technical presentations, white papers, and case studies at industry conferencesDemonstrated proficiency in Microsoft Office applications For candidates applying to a Canadian-based position, the pay range for this position is between $ 74,400.00 and $124,000 CAD. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set.

Bonus eligibility:

YesAdditional InformationRelocation Assistance Provided:

No#LI-Remote - This is a remote position