M365 Digital Workplace Solutions Engineer

Job description M365

Digital Workplace Solutions Engineer, IT Location:

District of Columbia United States

REPORTS TO

Director, Enterprise Applications & Data Project HOPE is an international NGO of more than 1000 engaged employees and hundreds of volunteers who work in more than 25 countries, responding to the world's most pressing global health challenges. Throughout our 60-year legacy, Project HOPE has treated millions of patients and provided more than $3 billion worth of medicines to local health care organizations around the world. We have helped build hundreds of health programs from the ground up and respond to humanitarian crises worldwide. Code of Conduct It is our shared responsibility and obligation to treat each other with respect, take affirmative steps to prevent matters involving Sexual Exploitation & Abuse and Trafficking in Persons, and to disclose all potential and actual violations of our Code of Conduct, which may include Conflicts of Interest, Fraud, Corruption, Discrimination or Harassment. Together we can reinforce a culture of respect, integrity, accountability, and transparency.

POSITION SUMMARY

The M365 Digital Workplace Solutions Engineer is responsible for designing, building, governing, and optimizing Project HOPE's digital workplace ecosystem—including SharePoint, Teams, OneDrive, Power Platform, Viva, and Microsoft 365 Copilot—to support a secure, intuitive, and collaborative experience for a global workforce. This is a hands‑on engineering role that combines solution delivery with platform governance, security, analytics, and lifecycle management. The role also plays a critical part in enabling staff, programs, and operational teams to build digital capability, responsibly adopt automation and AI, and leverage data‑driven insights in support of Project HOPE's mission.

PRINCIPAL RESPONSIBILITIES

Digital Workplace Platform Ownership Own the design, configuration, and ongoing evolution of Project HOPE's digital workplace platforms to ensure a consistent, secure, and user centered experience. Establish and enforce standards, patterns, and governance for core digital workplace services, including:o SharePoint intranet and collaboration sites o Microsoft Teams collaboration framework o OneDrive usage and information management o Power Apps and Power Automate Environments o Microsoft Viva suite (Connections, Insights, Engage, Learning) o Microsoft 365 Copilot deployment and usage Serve as the technical authority for digital workplace platform decisions, balancing usability, security, and scalability across a global organization. Global Intranet & Knowledge Management Lead the technical design and evolution of Project HOPE's global intranet and knowledge management ecosystem. Define and implement information architecture standards, including taxonomy, metadata models, page templates, and hub structures. Establish content lifecycle management practices that ensure information is accurate, discoverable, secure, and appropriately governed over time. Partner with communications, programs, and business teams to ensure the intranet supports operational needs, collaboration, and institutional knowledge sharing. Automation & AI Enablement Design, implement, and govern Project HOPE's automation and low code ecosystem using Microsoft Power Platform and Copilot capabilities. Define and enforce platform guardrails, including: o Data Loss Prevention (DLP) policies o Environment strategy (development, testing, production)o Solution lifecycle management (ALM) practices Partner with departments to identify, design, and deliver secure, scalable automation that replaces manual or fragmented workflows. Enable responsible and effective use of AI enhanced capabilities, ensuring solutions align with governance, security, and ethical standards. Security, Compliance & Resilience Embed security, privacy, and compliance controls into the design and operation of digital workplace and automation solutions. Implement and manage identity, access, and information protection controls, including: o Sensitivity labels and data classification o Conditional access and identity governance workflows o External sharing policies o Microsoft 365 activity monitoring and audit capabilities Partner with security, legal, and compliance stakeholders to ensure digital workplace platforms support organizational policies, donor requirements, and regulatory obligations. Design for resilience by identifying risks, monitoring platform health, and proactively addressing vulnerabilities or misuse. Analytics, Adoption & Performance Insight Design and deliver analytics and performance insights using Microsoft 365 and Power Platform capabilities to support digital workplace optimization, operational excellence, and program performance. Leverage Power Platform, Microsoft Graph, and connected data sources to analyze and visualize insights across Microsoft 365, enterprise systems, and program data. Monitor adoption, usage, automation impact, and capacity trends across digital workplace tools and other supported systems to identify risks, inefficiencies, and improvement opportunities. Develop dashboards, reports, and insight products that support: o Digital adoption and platform health o Operational efficiency and workflow performance o Program delivery, performance indicators, and impact outcomes (where applicable) Partner with IT, program teams, and business stakeholders to translate data into actionable insights that inform governance decisions, system improvements, and investment priorities. Digital Skills, Capacity Building & Customer Enablement Design and deliver digital skills, capacity‑building, and enablement programs to support effective, secure, and responsible use of Microsoft 365, Power Platform, and Copilot. Partner with departments, regions, and country offices to build role‑based digital skills aligned to real workflows, program needs, and operational contexts. Develop learning pathways, job aids, and self‑service guidance that enable staff to confidently use digital tools within established governance guardrails. Serve as a trusted advisor to internal customers, translating platform capabilities into accessible, mission‑focused practices. Promote responsible AI usage, data protection, and security awareness as part of all enablement activities.

MINIMUM QUALIFICATIONS

Bachelor's degree in Information Systems, Digital Workplace Technologies, Computer Science, or related field. 3-5 years of experience administering Microsoft 365 tools (SharePoint, Teams, OneDrive, Power Platform). Strong understanding of M365 governance (permissions, site structures, metadata, retention, sharing policies). Experience building workflows, automation, or forms using Power Automate or Power Apps. Experience supporting end-user adoption, training, and digital literacy. Working knowledge of cloud security and identity principles (MFA, conditional access, RBAC).

PREFERRED QUALIFICATIONS

Microsoft 365 certifications (MS-900, MS-700, PL-900, PL-100, or PL-200). Experience leading large-scale SharePoint migrations or intranet redesigns. Experience implementing Microsoft 365 Copilot or AI-enhanced workplace tools. Familiarity with governance and management tools such as ShareGate, Purview, or M365 Admin Center. Experience with scripting and automation (PowerShell). Experience developing Power Platform governance strategies, including environments, connectors, and ALM. Experience working in global or distributed organizations with varied levels of digital literacy.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Physical demands While performing the duties of this job, the employee must be mobile in an office environment and able to use standard office equipment. Must be able to communicate in verbal and written form, and must be able to travel internationally. Project HOPE employees may be required to travel or work in countries where working conditions are classified as "hardship." Work environment: Typical office environment with exposure to a minimal noise level. Emergency deployments may be in resource-deprived environments with austere living conditions. Travel for extended periods may be by air and/or other modes of transportation. While international travel is not a regular part of every job, programmatic needs may require it intermittently.

Due to the substantial number of inquiries, we receive, only candidates who have met the required experience & qualifications for this position will be considered. No phone calls please. However, since we are active around the world in the field of public health, we may wish to retain your CV in our database for other/future opportunities, unless you direct us otherwise. Salary range starts at $1110,000 - $140,000 per year. Compensation for the role is dependent on several factors, including a candidate's qualifications, skills, and experience. Project HOPE offers comprehensive benefits as part of the total compensation package, including health, dental, vision, and life insurance, 403(b), paid leave, and much more. For more information about our benefits, please visit our benefits page.

Notice to applicants:

Project HOPE does not conduct direct solicitation/recruitment via email. Project HOPE never asks job applicants for payment or financial information at any stage of the recruitment process. Project HOPE will never send you a third-party check and ask you to cash it. If you have been recruited via email, please contact Thank you very much for your interest in Project HOPE. Keywords m365-microsoft-365 collaborative-workspace information-technology enterprise-applications environment-health-and-safety-hsse conflict-of-interest-coi analytics data-analytics artificial-intelligence intranets microsoft-teams onedrive microsoft-onedrive power-and-cooling microsoft-power-apps social-content-and-apps microsoft-viva engage-lms usability scalability clubs-organizations knowledge-management information-architecture-ia policies-and-practices time-and-attendance microsoft-power-platform guardrails racking-protection safety-barriers data-loss loss-prevention data-loss-prevention digital-light-processing-dlp ecology-environment training-and-development testing-and-analysis asset-liability-management-alm asset-lifecycle-management-alm application-lifecycle-management planning-and-design visual-art-design product-development-and-design compliance maintenance-repair-and-operations-mro data-protection access-and-information-protection data-classification audits malware-and-vulnerabilities operational-excellence microsoft-graph operational-efficiency workflow actionable-insights customer-enablement learning-pathways customer-self-service responsible-ai data-security data-privacy-and-protection workplace-technology computer-science microsoft-sharepoint user-adoption training-certification education-training computer-education digital-literacy cloud-security cloud-infrastructure-security mail-transfer-agent-mfa multifactor-authentication strong-authentication role-based-access-control-rbac performance-level-pl sharepoint-migration scripting powershell governance-strategy hotels-accommodations disabilities-ada youth-organizations-resources programmatic salary-range financial-data recruiting-career-management