Dispatcher

Description:

Jim Dandy Sewer & Plumbing has proudly served the Puget Sound area for over 115 years — and we're still growing. We're currently seeking an experienced Dispatcher to join our team. This is a rare opportunity to be part of a long-standing, reputable company with deep roots in the community.

Responsibilities Include:

Receive and manage incoming service requests, including emergency calls, from customers Schedule service appointments for technicians based on availability, location, and skill set Optimize technician routes to minimize travel time and improve efficiency Confirm appointments with customers, providing estimated service times and ensuring they are prepared for the visit Notify customers of any delays, changes to schedules, or issues affecting their service Communicate with field technicians regarding the day's schedule, job details, and any special instructions Monitor technician progress throughout the day to ensure jobs are completed on time & adjust schedules as needed Accurately record service call details, customer information, and technician dispatches in dispatch software Maintain organized records of completed jobs, including any follow-up work required Ensure all service tickets are properly documented, invoiced, and closed

Benefits Include:

100% paid insurance premiums on medical, dental, and vision 401k & Roth 401k plans with up to a 4% company match 100% paid long-term disability insurance Paid life insurance plan 1 Floating Holiday 6 Paid Holidays Sick pay Vacation pay Paid weekly

Requirements:

2+ years dispatching experience or experience in an administrative role, preferably in a trades or construction environment Strong attention to detail Strong organizational and multitasking skills Excellent verbal and written communication Excellent customer services skills Proficient in Microsoft Office (Word, Excel, Outlook) and office equipment Familiarity with scheduling or field service software (e.g., ServiceTitan, Jobber, or similar) a plus