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Job Description
Technology & Development Manager MM Services II Grand Rapids, MI Job Details Full-time 1 day ago Qualifications Software engineering Contractor management Managing IT teams Supervising experience Vendor relationship management Supplier relationship management (SRM) Managing software development teams
Full Job Description Position Summary:
The Technology & Development Manager is a key role that is responsible for the execution of strategic goals relating to Development, AI, and Implementation of Automations across the business., They will manage the Systems team work on building out new internal technologies and lead the migration from NetSuite to a new inhouse Inventory Management platform and ERP This position balances team leadership, hands-on project scoping, and process optimization. The ideal candidate will manage internal engineering talent and external contractors, oversee software procurement and licensing and compliance, and transition the existing development framework into a highly efficient, agile environment.
Essential Functions:
Team Leadership & Vendor Management (LMA) Provide direct leadership, management, and accountability (LMA) for all internal systems employees. Recruit, onboard, mentor, and evaluate technical staff, fostering a culture of continuous learning and high performance. Manage, coordinate, and oversee supporting external contractors and third-party development agencies, ensuring deliverables meet company standards, timelines, and budgets. Development Process & Quality Control Own the software development process from end to end, establishing best practices for workflow efficiency and engineering excellence. Actively guide the development team through a cultural and operational shift toward a structured Agile/Scrum development process. Enforce rigorous code review standards to maintain software integrity, security, and performance. Govern the change management and deployment lifecycle to ensure seamless, low-risk production releases. Project Scoping & Stakeholder Alignment Partner closely with cross-functional business stakeholders to understand organizational bottlenecks and growth goals. Lead scoping sessions and requirements-gathering phases, translating complex business needs into clear, actionable technical specifications and product roadmaps. IT Operations, Documentation, & Innovation Coordinate company-wide software procurement, and the assignment of software licenses. Drive the exploration and strategic adoption of Artificial Intelligence (AI) tools within development workflows and broader company technology to optimize output. Maintain absolute ownership of technical documentation, user acceptance testing (UAT) documents, and the internal User Guide repository to ensure organizational knowledge sharing.
Education & Experience:
Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field (or equivalent practical experience). 4+ years of professional experience working within a software development or technology ecosystem. 2+ years of experience in a management, team lead, or supervisory capacity directly overseeing technical staff or engineering teams. 3+ years of experience in a Web Development role or as a Software Development Lead or Manager Demonstrated experience managing external vendors, consultants, or technical contractors.
Other Knowledge, Skills & Abilities:
Agile Transformation:
Proven track record of successfully implementing, scaling, or transitioning technical teams into Agile/Scrum methodologies.
Technical Acumen:
Strong understanding of modern software development life cycles (SDLC), CI/CD pipelines, code repository management, and change management workflows.
Communication & Collaboration:
Exceptional interpersonal skills with the ability to bridge communication gaps between highly technical developers and non-technical business leaders.
Strategic Problem Solving:
A proactive mindset focused on "finding a way" through complex technical hurdles and failing forward through obstacles. Experience with VueJS, ExpressJS and Restful APIs Experience working with NetSuite is a plus
