Senior Director of Software Engineering, Global Customer Platform

Your opportunity to make a real impact and shape the future of financial services is waiting for you. Let's push the boundaries of what's possible together. As a Senior Director of Software Engineering at JPMorganChase within Global Customer Platform, you lead multiple technical areas, manage the activities of multiple departments, and collaborate across technical domains. Your expertise is applied cross-functionally to drive the adoption and implementation of technical methods within various teams and aid the firm in remaining at the forefront of industry trends, best practices, and technological advances. Job responsibilities Leads multiple technology and process implementations across departments to achieve firmwide technology objectives Directly manages multiple areas with strategic transactional focus Provides leadership and high-level direction to teams while frequently overseeing employee populations across multiple platforms, divisions, and lines of business Acts as the primary interface with senior leaders, stakeholders, and executives, driving consensus across competing objectives Manages multiple stakeholders, complex projects, and large cross-product collaborations Influences peer leaders and senior stakeholders across the business, product, and technology teams Champions the firm's culture of diversity, opportunity, inclusion, and respect Required qualifications, capabilities, and skills 15+ years of experience in software engineering with at least 5 years in senior leadership roles managing large engineering organizations Experience architecting and operating large-scale distributed systems with a focus on resilience, scalability, and data consistency Strong background in API design, data platform engineering, and event-driven architectures (e.g., Kafka) serving mission-critical workloads Experience leveraging AI/ML technologies to drive engineering productivity, enhance platform capabilities, or deliver intelligent data solutions at scale Experience developing or leading large or cross-functional teams of technologists Demonstrated prior experience influencing across highly matrixed, complex organizations and delivering value at scale Experience leading complex projects supporting system design, testing, and operational stability Experience with hiring, developing, and recognizing talent Extensive practical cloud native experience Expertise in Computer Science, Computer Engineering, Mathematics, or a related technical field Preferred qualifications, capabilities, and skills Experience building or managing customer data platforms, master data management systems, or system-of-record architectures at enterprise scale Familiarity with data consistency patterns such as eventual consistency, CQRS, or event sourcing in distributed environments Experience with API gateway strategies, RESTful API design, and platform adoption across multiple consumer teams Background in financial services or other highly regulated industries with strong understanding of data governance and compliance requirements Experience working at code level