Technical Manager - Software Implementation

Required Experience 8 to 12 Years Skills Quality Engineer,Product Implementation,Implementation Manager

Job Description Software Implementation Engineer - Warehouse Automation

Company:

Grey Orange

Department:

Global Deployment & Implementation

Location:

Flexible / Onsite at Customer Warehouses / Hybrid

Experience:

8-12 Years

Job Summary

GreyOrange is seeking a high-caliber Software Implementation Engineer to deliver, test, and support our cutting-edge, Physical AI-driven warehouse automation solutions. This role is the technical heartbeat of our deployments, bridging the gap between our GreyMatter AI software (hosted on GCP), robotic hardware (AMRs), and enterprise ecosystems i.e Warehouse Management Systems (WMS Like Manhattan Associates, Blue Yonder, SAP EWM). The ideal candidate thrives at the intersection of cloud software, robotics hardware, and complex customer operations, ensuring that high-velocity fulfillment centers transition from

installation to peak performance seamlessly. Key Responsibilities

End-to-End Testing (SIT, UAT & Performance)

 Take formal handover of tested product builds from the engineering / QA teams.

 System Integration Testing (SIT): Plan and execute SIT to validate data integrity

between the WMS and GreyOrange, identifying gaps in seamless communication and functional flows.

 User Acceptance Testing (UAT): Translate operational warehouse scenarios into

executable test cases; lead customer super-user training and manage the sign-off

process.



Performance & Scalability:

Execute stress and volume testing to validate critical KPIs such as Units Per Hour (UPH), robot utilization, and peak load handling during seasonal spikes.

Go-Live, Hypercare & Post-Production Support



Cutover Management:

Provide onsite and remote support during the critical go-live phase, monitoring system health and troubleshooting live exceptions. 

Hypercare:

Drive the resolution of post-launch defects, analyzing GCP logs and system metrics to ensure operational stability.



Knowledge Transfer:

Create SOPs and technical documentation to ensure a smooth transition to the long-term support teams. Required Skills & Experience B.Tech/B.E. in IT/CS or relevant Specialization

 Hands-on Experience in Quality Assurance with Test Cases, Plan and Test Strategy

creation

 Strong understanding of SDLC, STLC, SIT, HAT, and UAT

 Hands-on experience with test case creation and execution.

 Hands-on experience with testing tools and frameworks such as Selenium, JUnit, TestNG, Appium, Cucumber, or Pytest.



Unix/Linux:

Log analysis, command-line debugging, system checks



SQL:

Writing queries for data validation and issue investigation



Python:

Executing and debugging scripts used for testing or automation

 Experience debugging end-to-end system issues in integrated environments.

 Knowledge of the retail or Supply Chain industry will be an added benefit

 Strong problem-solving skills and attention to details Soft Skills & Attributes



Problem-Solving:

A "hacker" mindset capable of debugging issues across software, network, and physical hardware layers.



Communication:

Ability to explain complex AI-driven logic to both technical engineers and non-technical warehouse floor managers.



Resilience:

Comfortable working in fast-paced, mission-critical environments under tight deadlines.



Mobility:

Willingness to travel to customer sites as required by project phases (approx. 30-50%). Department Solution Tech Mandatory Skills Quality Engineer,Product Implementation,Implementation Manager Location Redwood City Experience 8 to 12 years Unit Customer Success Function Solution Tech Type of Employment Full Time