Job Description We are seeking an experienced Test Services Lead to help drive quality assurance strategy across a variety of technology initiatives. This is a leadership-level role requiring a strong blend of hands-on testing expertise and the ability to guide, mentor, and coordinate testing efforts across multiple workstreams. The ideal candidate will bring exceptional verbal and written communication skills to effectively collaborate with cross-functional stakeholders, development teams, and senior leadership. If you believe you are the right fit for the role, we welcome you to apply!

Key ResponsibilitiesLead and oversee all test services activities, including planning, execution, and reporting across the organization's technology projectsDefine and enforce quality assurance standards, testing methodologies, and best practices across teamsCollaborate closely with development, automation engineering, and business stakeholders to align testing efforts with project goals and timelinesManage and mentor a team of QA engineers and testers, providing guidance on day-to-day testing activities and career developmentDevelop and maintain comprehensive test plans, test cases, and test documentation to ensure thorough coverageCoordinate with the Automation Engineering Lead to integrate automated testing solutions into the broader test services strategyTrack, report, and communicate testing metrics, defect trends, and quality status to leadership and project stakeholdersIdentify risks and gaps in test coverage and proactively recommend mitigation strategies

Salary:

$120k Skills and Requirements 5+ years of experience in software quality assurance, testing, or a related discipline3+ years of experience in a test lead or test management role, overseeing QA teams and testing programsDemonstrated experience developing and executing test plans, test strategies, and test cases across complex technology environmentsExperience working alongside or integrating with automation engineering teams and automated testing frameworksStrong understanding of the software development lifecycle (SDLC) and how QA fits within Agile or similar delivery methodologiesProven ability to communicate testing status, quality metrics, and risk findings clearly to both technical and non-technical stakeholdersExperience with defect tracking and test management tools (e.g., Jira, Zephyr, qTest, or similar) We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.