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TC
Tata Consultancy Services Limited
Cyra Tester
Career Insights for Software QA Engineer / Tester
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Scorecard
Based on Michigan data
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What they do
A Software QA Engineer or Tester designs and runs in-depth diagnostic tests to evaluate software and check for problems before new products are marketed. Pilots software and applies tests to check for errors and glitches.
$95,562 / year median in Michigan
-20% projected decline
Job Description
Cyra Tester
- Develop, maintain, and execute CYRA automated test scripts.
- Build automated suites for regression, smoke, and functional testing.
- Validate IVR behavior, call routing, prompts, error flows, DTMF/ASR/TTS.
- Analyze CYRA reports and troubleshoot failures
- Test CXone Studio/Architect IVR flows, routing strategies, queues & skills.
- Validate call recording triggers across CXone and Genesys Cloud ,
Identify:
Call drops ,Latency, IVR delay, Queue buildup, System bottlenecks.- Load & Performance Testing. Use CYRA or external tools to generate high-volume call simulations.
- Experience in voice load testing using tools like CYRA, Hammer, or custom call generators
- Ability to simulate concurrent calls and track system performance
- Prepare test scenarios, test cases, and reusable scripts
- Perform E2E customer journey testing for voice & digital channels
- IVR platform testing by Cyara and Python/JavaScript for test automation
- Minimum 4 years of experience in contact center related technologies and experience in testing any IVR platform (manual and Cyara)
- Good understanding of below contact center concepts: o IVR, Bots, Routing, CTI, Agent Desktop, Dialers, WFM
- Design, develop, execute and maintain automated test scripts for the IVR system
- Verify and validate performance and reliability of the IVR system.
- Good understanding of Cyara Velocity, Cruncher and Pulse modules
- Develop and document test plans
- Work closely with the development team to ensure defects are closed timely manner.
- Strong analytical, problem-solving and Troubleshooting skills
- Excellent communication skills and should work directly with customers/vendor Salary Range- $80,000-$85,000 a year #LI-SP3 #LI-VX1