Manual QA Analyst

Manual QA Analyst

• Req number:
• R7419
• Employment type:
• Full time
• Worksite flexibility:
• Remote
• Who we are
• CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.

3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

• Job Summary
• We are looking for a motivated Manual QA Analyst ready to take us to the next level! If you have strong QA/software testing experience, with demonstrated expertise in both functional and technical testing disciplines and are looking for your next career move, apply now.
• Job Description
• We are looking for a
• Manual Quality Assurance Analyst
• to develop comprehensive test plans—both technical and functional—within ServiceNow; ensure traceability between requirements and test cases.

This position will be

• full-time
• and
• remote.

• What You'll Do:

• + Participate in all Agile ceremonies including sprint planning, daily standups, sprint reviews, and retrospectives; contribute QA perspective to velocity and capacity planning + Review and analyze user stories and acceptance criteria to ensure testability; provide feedback during backlog grooming and story refinement + Execute test plans to validate functionality and data accuracy; maintain thorough, up-to-date testing documentation in ServiceNow throughout the sprint cycle + Perform regression testing across impacted modules following defect fixes and sprint releases to protect production stability + Log, classify, and prioritize defects in ServiceNow with sufficient technical detail to enable efficient developer resolution; re-test and formally validate all resolved defects + Support User Acceptance Testing (UAT) by coordinating with business testers, tracking their progress, and managing defect workflows through to closure •

What You'll Need:

• Required
• + 5+ years of hands-on QA/software testing experience, with demonstrated expertise in both functional and technical testing disciplines + Proficiency with ServiceNow as a test management platform (test plans, test cases, defect tracking) + Strong working knowledge of Agile/Scrum methodologies; experience embedded within active Agile development teams + Exceptional test case writing skills—ability to rapidly identify positive and negative test scenarios on the spot based on requirements, with minimal ramp-up time + Proven ability to write clear, detailed defect reports; able to clearly explain the nature of a bug, its impact, and a recommended resolution approach to both technical and non-technical audiences + Experience supporting or coordinating UAT with business stakeholders + Demonstrated ability to work across time zones with distributed teams; prior offshore engagement experience strongly preferred + Strong written and verbal English communication skills + Proven ability to collaborate effectively with technical peers and business partners across functional boundaries •Physical Demands•+ Ability to safely and successfully perform the essential job functions consistent with federal, state and local standards + Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

+ Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor

• Reasonable accommodation statement
• If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.

accommodations@cai.io or (888) 824 - 8111.