Practice Systems Analyst

Reports To:

Manager of Legal SystemsResponsibilities:

Provide technical and end-user support for legal practice applications.

Provide consultation, technical content expertise and business process analysis for legal practice applications.

Provide 3rd level software support for the Help Desk involving the investigation and resolution of desktop software application problems that have been escalated.

Design, configure, and document practice systems and applications specific to legal functional areas.

Assess options, risks and costs and make recommendations for legal applications.

Analyze user requirements, procedures, and problems in order to provide support and/or improve existing system applications and workflow processes.

Identify the needs and business processes of practice groups to increase productivity, accuracy, and efficiency.

Collaborate with software vendors and contractors for software support and implementation.

Write technical and user documentation, conduct training, and create presentations for users.

Plan legal systems application deployments, upgrades and patches and coordinate the rollout of these activities with other supporting IT team members.

Maintain an understanding of a broad range of legal processes and related systems.

Skills and Qualifications:

Outstanding interpersonal skills including client service, communication, writing, and presentation skills.

Attention to detail and quality with an emphasis on change management planning.

Ability to understand and develop complex business processes.

Ability to work independently and on cross functional teams.

Ability to interface with individuals of varying technical capabilities.

In depth knowledge of OpenText DM, Bighand and/or other legal practice management systems preferred.

Legal knowledge with technical expertise and background is a plus.

Working knowledge of various desktop applications including

Microsoft OfficeEducation and Experience:

Bachelors degree in a technical field preferred.3-5 years of experience in similar role.