Utility Systems Analyst

Utility Systems Analyst City Of Alameda - 4.0 Alameda, CA Job Details Full-time $109,815 - $133,481 a year 7 hours ago Benefits 457(b) Health insurance Dental insurance Qualifications Application Integration Computer operation Network design Network hardware support System design Equipment troubleshooting Research Network infrastructure Infrastructure architecture design System maintenance Schedule management Technical solutions implementation Vendor relationship management Telecommunication IT Systems & applications support Network infrastructure management Stakeholder management IT disaster recovery planning Full Job Description Nature of Position About Alameda Municipal Power In 1887, the City of Alameda paid $20,000 for the installation of 13 streetlights and a 90-kw generating station to power them. And with that, the oldest public electric utility west of the Mississippi was created. Today, the City of Alameda is still in the power business and still a trendsetter. Now known as Alameda Municipal Power (AMP), we have survived over a century and a quarter of utility mergers that created behemoths in other places. AMP has provided safe reliable power at lower rates without sacrificing service to power our community. We maintain local control so that we can re-invest in the island and provide value to enrich our lives, businesses, and the community. We've seen a lot of change in 130 years, but through it all there's been one constant: We're as committed today to delivering safe and reliable electricity to the residents and businesses of Alameda as we were in 1887. We'll continue to invest in new and improved ways of doing business to manage costs, improve our service, and improve the environment. About the Division; Utility Information Systems The Utility Information Systems (UIS) division plays a central role in advancing Alameda Municipal Power's commitment to clean, safe, and reliable electric service. UIS designs, implements, and maintains the technology platforms that support every facet of AMP's operations, from metering and customer information systems to geographic information systems, data management, cybersecurity, and operational applications. By partnering closely with engineering, operations, customer service, and administrative teams, UIS ensures that critical systems are secure, integrated, and optimized. The division conducts modernization efforts across the utility, enabling data-driven decision making, improving customer experience, and supporting the transition to cleaner, smarter energy technologies. About the Position The Utility Systems Analyst is a critical member of AMP, supporting the reliability and security of essential technology systems that power daily operations. This position serves as a general information technology professional with a specialized focus on telecommunications, operational technology, and fiber optic infrastructure, ensuring the performance, connectivity, and resilience of AMP's network and operational technology systems. The role works across departments and with external partners to maintain secure, high-performing systems that support both business functions and critical utility services, including network infrastructure, communication systems, and SCADA-related environments.

BENEFITS OF EMPLOYMENT

For a comprehensive list of benefits, see the Benefit Matrix here

CalPERS Retirement:

Classic Members:

2% at 55 formula, 8.868% contribution; New Members 2% @ 62 formula, 8.25% contribution.

Medical:

The City contracts with CalPERS to provide comprehensive health coverage to employees. Multiple HMO and PPO plans available, with a generous City contribution towards medical premiums.

Dental:

Comprehensive dental coverage provided to employees and their eligible dependents.

Vacation:

Starting with 75 hours annually and increasing with years of service.

Management Incentive Leave:

27 hours of management leave per fiscal year.

Holidays:

11

City Holidays Floating Holidays:

4 days

Sick Leave:

90 hours annually; unused sick leave is converted to service credit at retirement.

Deferred Compensation :

Up to 1% 457(b) matching City contribution after 1 year of continuous service. Distinguishing Features Utility Systems Analyst is distinguished from the Utility Network Analyst in that it focuses on the planning, design, implementation, security, and maintenance of telecommunications and network infrastructure, including cybersecurity risk management and operational technology systems. This position has primary responsibility for telecommunications systems reliability, fiber infrastructure, cybersecurity integration, and critical infrastructure continuity. Examples of Duties The following list of duties is intended only to describe the various types of work that may be performed and the level of technical complexity of the assignment(s) and is not intended to be an all-inclusive list of duties. The omission of a specific duty statement does not exclude it from the position if the work is consistent with the concept of the classification or is similar or closely related to another duty statement. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Essential Duties Plans, designs, implements, supports, and maintains network and telecommunications infrastructure including fiber optic systems, structured cabling, network equipment, and related systems. Manages and maintains facility telephone and telecommunications systems including radio, cellular, cloud-based, VoIP, and landline services. Administer and support video surveillance and electronic access control systems. Provide primary technical administration and advanced troubleshooting for telecommunications and network infrastructure systems. Ensures business continuity and system reliability for critical telecommunications, fiber network systems, and Supervisory Control and Data Acquisition (SCADA) systems. Maintain system performance, redundancy, and disaster recovery readiness. Implement and maintain cyber security measures across telecommunications and network systems; identifies vulnerabilities, mitigates threats, and strengthens the overall security posture of infrastructure systems. Ensure appropriate controls for web traffic analysis, reporting, and accessibility compliance. Manage technical web projects from concept through deployment, including requirements gathering, scope definition, QA, and resource planning. Support and integrate in-house systems and third-party applications. Serve as primary liaison with third-party content providers and web vendors. Manage contracts related to system development, maintenance, upgrades, and telecommunications services. Coordinate with service providers to ensure compliance with service-level agreements (SLAs). Receive, log, track, and resolve telecommunications and website-related support requests. Provide technical instruction, training, and ongoing support to staff. Maintain system documentation, inventories, control logs, and technical records. Research and recommend system enhancements and new technology solutions. Stay current on emerging trends and best practices in telecommunications, cybersecurity, SCADA, and networking. Other Duties 19. Performs related duties as assigned.

WORKING CONDITIONS

Work is performed in an office or station environment. Noise level is usually moderate, ambient office sounds such as speaking, working office equipment, and software. Frequent public and customer interaction which may include interacting with upset customers, staff, and the public in interpreting and enforcing departmental policies and procedures.

PHYSICAL DEMANDS

Sitting or standing for extended periods of time. Dexterity of hands and fingers to operate objects, controls, and/or tools such as but not limited to a computer, computer keyboard, and standard office equipment. Vision abilities or ability to interpret, read, and maintain various documents, such as files and reports, in electronic and non-electronic formats. Reach with hands and arms; repetitive movements of hands or wrist; climb or balance; stoop, crouch, squat, crawl, walk; twist and bend from the waist. Hearing and speaking to present and exchange information and communicate in person and by telephone with governing bodies, stakeholders, and relevant departments and partners. Employment Standards Education/Experience Any combination of education and experience likely to provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education:

Graduation from an accredited four-year college or university with major course work in information systems, computer science, or a closely related field.

Experience:

Four years' experience in an information technology environment in the administration, installation, setup, troubleshooting, maintenance, and analysis of networks, computers and peripheral equipment equivalent to systems development. Knowledge Knowledge of network infrastructure design and administration; fiber optic systems; structured cabling; telecommunications systems; cybersecurity principles and risk management practices; SCADA systems and operational technology environments; network security architecture; firewall configuration; business continuity and disaster recovery planning; ; voice communications equipment and services including modems, cabling plans, and coaxial and fiber optic cables; basic electronics methods, techniques, parts, tools, and materials used in the maintenance and repair of a wide variety of electronic and communications systems including automated metering infrastructure/intelligence, telephone, voice mail, fax, and related microcomputer systems. Abilities Ability to work independently and coordinate with multiple parties, e.g., contractors, vendors, staff, and end users; install, configure, trouble-shoot, and maintain a variety of computers, networks and peripheral equipment; train and provide technical support to users; read and interpret documents such as operating and maintenance instructions and technical procedure manuals; prepare reports and establish and maintain accurate records; define problems, collect data, establish facts and draw valid conclusions; interpret an extensive variety of technical instructions in diagram form and work effectively with abstract and concrete variables; schedule and perform work to meet established time lines; maintain level of knowledge required for satisfactory job performance; design, implement, secure, and maintain telecommunications and network infrastructure systems; assess cybersecurity risks and implement mitigation strategies; support business continuity for critical infrastructure systems including SCADA; manage vendors and contractors for infrastructure-related services; ; implement tools, technologies and processes to support the web and telecommunications applications; direct, coordinate and manage design projects; communicate clearly and concisely, both orally and in writing; and establish and maintain effective working relationships with those contacted in the course of work; perform related duties as required. Special Requirements Willingness and/or ability to work outside regularly scheduled hours to meet operational needs.

Selection Process:

The examination process may include an application and supplemental questionnaire evaluation, a written exam, a performance exam, and/or an oral interview. The examination process may test for, but is not limited to, the essential knowledge and abilities listed in the job specification and announcement and will be designed to provide a comprehensive review of each candidate's technical knowledge and overall suitability for the position. Qualified applicants will be notified of the exact date, time, and location of examinations approximately two weeks in advance. Candidates passing all components of the examination process will be placed on an Eligible List. A list of names is certified to the department(s) having vacancies based on the type of examination conducted pursuant to the provision of the City's Civil Service Rules. Final selection will be made from the Eligible List by the Department Head subject to approval by the City Manager. The Department Head may utilize additional selection procedures to make a final hiring decision. Placement on an Eligible List does not guarantee employment. Prior to appointment, a thorough reference check will be conducted which may include a credit check and background. The selection process may be evaluated and revised based on the number of qualified applicants. Federal law requires that prior to employment, you must furnish proof of your identity and eligibility for employment in the United States, as required by the U.S. Citizenship and Immigration Services.

E-Verify:

The City of Alameda utilizes the Federal government's E-Verify program and new employees must provide documentation to establish both identity and work authorization, which includes showing a valid United States Social Security card at the time of hire (photocopies not accepted).

Veteran's Preference Credit :

A job applicant qualifies as a veteran if honorably discharged from active military, reservist, or National Guard duty of at least 18 consecutive months within the past five (5) years of the date of application. In case of discharge attributable to service-connected injuries or illnesses, the 18 months active duty requirement need not be fulfilled. An applicant claiming veteran's preference credit must attach to their application, a legible copy of their DD-214 verifying the type of discharge and date(s) of active service.

NO OTHER DOCUMENTATION WILL BE ACCEPTED.

Candidates passing all components of the examination process will be placed on an Eligible List. A list of names is certified to the department(s) having vacancies based on the type of examination conducted pursuant to the provision of the City's Civil Service Rules. Final selection will be made from the Eligible List by the Department Head subject to approval by the City Manager. The Department Head may utilize additional selection procedures to make a final hiring decision. Placement on an Eligible List does not guarantee employment. Prior to appointment, a thorough reference check will be conducted which may include a credit check and background. The selection process may be evaluated and revised based on the number of qualified applicants. Federal law requires that prior to employment, you must furnish proof of your identity and eligibility for employment in the United States, as required by the U.S. Citizenship and Immigration Services.

AN EQUAL OPPORTUNITY EMPLOYER

The City of Alameda is proud to be an Equal Employment Opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. In compliance with local, state and federal laws and regulations, the City of Alameda will employ and promote qualified individuals without regard to disability. The City is committed to making reasonable accommodations in the examination process and in the work environment. Individuals requesting reasonable accommodations in the examination process must do so no later than the final filing date for receipt of applications, otherwise it may not be possible to arrange accommodations for the selection process. Such requests should be addressed to the Human Resources Department | 1-510-747-4900 | | 2263 Santa Clara Avenue, Rm. 290, Alameda, 94501. Requests can be made via email, phone, or in writing via U.S. mail. The information contained herein is subject to change and does not constitute either an expressed or implied contract. For Benefits information, please visit our website at www.alamedaca.gov. A detailed summary for this position can be found under EUPA.