Fleet Support Specialist#26-41575

$40.43-$45.43 per hour

Foster City, CA

Onsite

Job Description

Our Client, an AV Manufacturing company, is looking for a Fleet Support Specialist for their Foster City, CA location.

Responsibilities:

Market Launch & Site Deployment

Process Implementation:

Establish "Day 1" workflows for repair scheduling, parts procurement via SAP, and hardware/software handoffs.

Temporary Site Stabilization:

Provide high-level on-site support during the critical initial phases of a site launch, ensuring fleet uptime meets aggressive testing targets.

Enablement & Training

Technical Mentorship:

Serve as the primary onboarding lead for new Fleet Support Specialists, certifying their proficiency in SAP, Jira, and other internal tools.

Standardization of Excellence:

Support in authoring and maintaining "Launch Playbooks" and technical SOPs to eliminate "tribal knowledge" and ensure process parity across all regions.

Feedback Integration:

Act as the liaison between field operations and headquarters, closing the loop on repair feedback to drive national product and process improvements.

Advanced Fleet Oversight

Quality Assurance:

Conduct site audits and quality inspections of repair orders at new locations to ensure strict adherence to Client safety and maintenance protocols.

High-Level Reporting:

Support in developing and managing launch-specific dashboards to provide leadership with visibility into the health and stabilization progress of new markets.

Cross-Functional Synergy:

Interface with Fleet PMs, Engineering, and Mission Control to align site-specific challenges with operational goals.

Technical Tasks (Logistics & Maintenance)

Logistics Enablement

System Configuration:

Support in managing location-specific Slack channels and configure SAP Manufacturing Orders (MO) to ensure parts traceability from launch day.

BOM Management:

Maintain the Bill of Materials (BOM) for new assets, tracking parts installation and dismantling to ensure 100% historical accuracy.

Service Help Desk:

Train local teams on submitting requests via the Service Help Desk and managing local inventory levels.

Maintenance Enablement

Maintenance Framework:

Implement logging cadences and coordinate with local teams to ensure critical service intervals are met without testing interruptions.

Requirements:

2-4 years of experience in a fast-paced service, automotive, or aerospace environment, with a proven track record of supporting operational growth.

Educational Background:

Bachelor's Degree or equivalent professional experience.

Technical Mastery:

Advanced proficiency in Jira, Confluence, and SAP is essential.

Soft Skills:

Exceptional instructional and communication skills; the ability to teach complex technical workflows to new hires.

Preferred Qualifications

Launch Experience:

Prior experience in a "launch" or "start-up" environment where you established processes from scratch.

Instructional Design:

Experience creating technical manuals or structured training modules.

Analytics:

Familiarity with data visualization tools (e.g., Tableau or Google Looker) to support fleet performance reporting.