The Role Supports merchant partners throughout Affirm solution implementations, troubleshooting ecommerce and order-management integrations, documenting technical processes, improving operational workflows, and coordinating with Engineering, Product, and Merchant Operations. The role provides implementation guidance, resolves technical issues, gathers client feedback, and manages multiple cross-functional assignments while serving as a primary partner support contact. Summary Generated by Built In At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Operations team The Operations team delivers seamless customer experiences and enables new product capabilities while ensuring operational excellence. The team owns strategy, planning, technical execution, customer service, fraud operations, process design, quality, training, and program management. We drive efficiency, resolve issues quickly, and scale operations as the business grows. Our goal is to deliver seamless support while maintaining high standards and reducing risk. About the Role As an Implementation Support Specialist I, you'll combine your exceptional technical and communications skills to support the implementation of the Affirm solution with our growing network of retail partners. You will serve as a primary support contact for our partners' business and technical teams throughout the integration process, while working cross-functionally with Affirm's Engineering and Merchant Operations teams to help provide clients with quick solutions, troubleshoot account issues, and build internal processes that scale. What You'll Do Provide exemplary support to merchant partners on topics including: marketing best practices, accounting workflows, implementation guidance / troubleshooting Resolve technical integration issues related to partners' ecommerce front-end platforms and back-end order management systems Identify and implement new operational processes to drive efficiency Develop detailed technical documentation Engage with internal stakeholders to define cross-functional workflows Provide product feedback from clients to the Product and Engineering teams to improve overall product performance and feature set What We Look For Bachelor's degree or equivalent experience 1-3 years of experience in relevant industry (Tech, eCommerce, SaaS) and/or similar role(s) Past success in a job, internship, or volunteer role that required written communication with stakeholders, customers, or partners Exceptional project management, communication, and technical skills to manage client engagements and internal resources Proven ability to manage multiple assignments simultaneously, work independently and drive projects to completion with minimum guidance and high attention to detail Nice to have: experience working with major e-commerce platforms (Shopify, WooCommerce, etc) or exposure to web development concepts Nice to have : Previous experience in the payments or ecommerce space Nice to have: knowledge of of HTML, Javascript, API's This role requires candidates to be based in the Pacific Time Zone. Pay Grade - D Equity Grade - 1 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA base pay range (CA, WA, NY, NJ, CT) per year: $70,000 - $90,000 USA base pay range (all other U.S. states) per year: $62,000 - $82,000 #LI-Remote Remote-first with flexibility built in Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience. Benefits designed for you Our benefits reflect our commitment to care, transparency, and flexibility.

Here are a few highlights:

Health coverage at no cost: We cover 100% of premiums for employees and their dependents.

Spending stipends:

Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you.

Time off to recharge:

Flexible time off and generous holiday calendars help you rest when you need to. Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount. We're committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we're happy to help. For positions based in

San Francisco or Los Angeles:

Affirm considers qualified applicants with arrest and conviction records, as required by law. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and consent to the use of your personal information as described. Read Full Description Skills Required Bachelor's degree or equivalent experience 1-3 years of experience in a relevant industry such as technology, ecommerce, SaaS, or a similar role Experience in a job, internship, or volunteer role requiring written communication with stakeholders, customers, or partners Project management, communication, and technical skills to manage client engagements and internal resources Ability to manage multiple assignments, work independently, and drive projects to completion with minimal guidance High attention to detail Experience with major ecommerce platforms such as Shopify or WooCommerce Exposure to web development concepts Previous experience in payments or ecommerce Knowledge of HTML, JavaScript, and APIs Ability to work from the Pacific Time Zone What the Team is Saying Nupur Senior Director, Product Management I joined the company in 2014, and I was lucky to be an early employee and see the company grow through so many different stages. It's just unreal when you have a job that actually makes a difference in the world. Nupur Senior Director, Product Management I joined the company in 2014, and I was lucky to be an early employee and see the company grow through so many different stages. It's just unreal when you have a job that actually makes a difference in the world. Jerry Manager, Machine Learning Engineering I'm really aligned to the mission of Affirm because I experienced a lot of issues that Affirm was built for, to fix for…we build machine learning models to help our customers' financial journey, to improve their financial lives. Adam Senior Technical Sourcer People Come First, is a core value shown everyday in the products we create and the teams creating them. Who you work with and what you work for makes all the difference. I'm proud to be part of Affirm's journey as we look to grow the future of finance. Max Levchin CEO Financial Services is an industry that is literally the single largest industry in the world, and yet, a rough estimate 99% of people working in it aren't very proud of what they do. I think Affirm is distinguished in a sense that all of us here are very proud of not just what we do but how we do it. Affirm We believe great talent isn't tied to one location. You'll have the flexibility to work from wherever you do your best, with the tools and support to thrive from anywhere. Affirm We invest in our Affirmers' futures through comprehensive skill and leadership development programs, professional coaching, and internal mentorship opportunities. Whether you are an individual contributor or a seasoned leader, we want to see you succeed. Affirm We understand the importance of holistic well-being. Affirm provides comprehensive benefits, including medical, dental, and vision insurance, robust mental health support programs, and generous time off. We also support growing families with competitive parental leave benefits and provide support for family journeys. Becca Maldonado Executive Assistant The remote first culture here has just really offered me the chance to really create balance in my life. Elan Rice Operations Risk Specialist My first real mentor was my first boss. When I joined Affirm when Black@, the Black employee resource group, was founded, she made it a point to say we're always going to protect that time for you to go to that meeting. She was essentially signaling to me that "It's important to me that you find community." Kellee Van Horn VP Revenue Operations Analytics & New Markets Affirm's company culture is energetic, lots of very smart people, highly collaborative. People that thrive the most here are the people that run at the problem. Kellee Van Horn VP Revenue Operations Analytics & New Markets There have been several leaders who have invested in me, who've coached me, who've given me feedback to make me better. I am successful at Affirm because there are people that are invested in me being successful. Matt Banach Director, Engineering Everyone here has really strong ownership over what they're responsible for and a bias for action. That sort of culture is refreshing but also invigorating. Matt Banach Director, Engineering The most important thing I do is help identify people who are eager and want to grow and give them my time—the feedback, the coaching, the mentorship. Jiarui Xu Staff Machine Learning Engineer My favorite part of the Hackathon is to be able to talk to people from different teams and hearing what they want to build and get inspirations from each other. Parsa Tajik Software Engineer The things that I've learned throughout the hackathon process has been you know just like building things super fast and working better with the teammates. Since I'm new, it's been great to just learn more about the people that I'm working with. Josh Hicks Software Engineer It was great getting to be a part of such an amazing company. My team is amazing, and it felt fantastic getting to contribute to a project with such a huge impact. View all jobs at Affirm View Affirm Profile Report Job