INFORMATION SYSTEMS ANALYST II

Are you a skilled IT professional who thrives on solving complex technical challenges and improving user experience? VTA is seeking an Information Systems Analyst II to support the users' systems in order to keep our organization running efficiently. In this role, you will perform advanced troubleshooting, and technical support across a range of applications, and end-user systems. You'll play a key role in maintaining users' desktops, laptops, applications, implementing upgrades, and identifying opportunities to improve performance and efficiency. This is an excellent opportunity for a hands-on analyst who enjoys working in a collaborative environment, supporting both users and enterprise systems, and contributing to meaningful projects that impact public transportation services. If you are ready to take ownership of complex systems, support innovative solutions, and grow your career in a mission-driven public agency, we encourage you to apply. About the Technology Department The Technology Department strives to provide the highest quality technology-based services and solutions, in the most cost-effective manner, to facilitate the needs of our customers within VTA and the customers VTA serves. Definition Under general supervision, the Information Systems Analyst II provides technical and analytical support to VTA's information systems and computer servers. Distinguishing Characteristics This is the journey level in the Information Systems Analyst series. This class is distinguished from the Information Systems Analyst I by performance of the full range of duties as assigned. Incumbents at this level are expected to be able to analyze information system problems, operations and configurations to identify opportunities for improving system operations and efficiencies, manage the most complex system control tasks, and perform the full array of installation and troubleshooting responsibilities. This classification provides information to users and coworkers on a one-on-one basis to transfer work or demonstrate applications and/or business processes. The Information Systems Analyst II may provide leadership or assistance in projects involving internal and external personnel. Activities include arranging meetings, being an active participant, coordinating tasks, proposing solutions, or demonstrating or testing application functionality on basic deployments/upgrades. This class differs from the higher level class of Senior Information Systems Analyst in that the Senior Information Systems Analyst is the advanced journey-level classification and performs the most difficult and responsible types of duties assigned to this class series, including serving as project lead over staff responsible for technical and analytical support to VTA's computer information systems and computer servers. The Senior Information Systems Analyst may lead project functions including assigning work, delegating assignments, reviewing the work of others, and keeping the supervisor updated. The Ideal Candidate The ideal candidate is a technically strong, customer-focused and solutions-oriented IT professional with experience supporting end-user environments. This role requires a proactive individual dedicated to maintaining excellent customer service through effective use of the helpdesk phone line and ticketing system. They bring a solid foundation in troubleshooting, system analysis, and infrastructure support, along with the ability to independently manage complex technical issues from diagnosis through resolution. They are proficient in supporting Microsoft environments (Windows OS, Office, Exchange, MS Teams), hardware and peripheral installations, with experience working across desktops, laptops, mobile devices, and multifunction equipment. The ideal candidate demonstrates strong analytical skills, with the ability to evaluate system performance, recommend improvements, and enhance operational efficiency. In addition to technical expertise, this individual is a collaborative team player who communicates effectively with both technical and non-technical users. They are comfortable providing one-on-one support, explaining systems and processes, and contributing to small-to-mid-sized projects, including coordinating tasks with vendors and internal stakeholders. A proactive mindset, attention to detail, and the ability to balance multiple priorities in a fast-paced environment will set the successful candidate apart. Experience in public sector environments or supporting large-scale mission-critical systems is highly desirable. About VTA The Santa Clara Valley Transportation Authority employs more than 2,000 people dedicated to providing solutions that move Silicon Valley. Unique among transportation organizations in the San Francisco Bay Area, VTA is Santa Clara County's authority for transit development and operations (light rail and bus), congestion management, transportation-related funding, highway design and construction, real estate and transit-oriented development, and bicycle and pedestrian planning. With local, state, and federal partners, VTA works to innovate the way Silicon Valley moves and provide mobility solutions for all. Santa Clara Valley Transportation Authority (VTA) is an independent special district that provides sustainable, accessible, community-focused transportation options that are innovative, environmentally responsible, and promote the vitality of our region. VTA provides bus, light rail, and paratransit services, as well as participates as a funding partner in regional rail service including Caltrain, Capitol Corridor, and the Altamont Corridor Express. As the county's congestion management agency , VTA is responsible for countywide transportation planning, including congestion management, design and construction of specific highway, pedestrian, and bicycle improvement projects, as well as promotion of transit-oriented development. VTA provides these services throughout the county, including Campbell, Cupertino, Gilroy, Los Altos, Los Altos Hills, Los Gatos, Milpitas, Monte Sereno, Morgan Hill, Mountain View, Palo Alto, San Jose, Santa Clara, Saratoga and Sunnyvale. VTA continually builds partnerships to deliver transportation solutions that meet the evolving mobility needs of Santa Clara County. As we continue to implement our VTA Forward Plan , we aim to strengthen and increase our workforce to take on future opportunities and challenges by elevating our people and our services. For more information about our VTA Forward Plan, visit: https://www.vta.org/VTAForward Family-Friendly Workplace Certification Program (FFWCP) The County of Santa Clara FFWCP recognizes VTA as a business that creates supportive workplaces for employees and their families. Family-friendly workplaces improve health outcomes and job satisfaction for employees and increase work productivity and retention for employers. Employers can create a family-friendly workplace by meeting and exceeding state and federal employment laws relating to parental leave, lactation accommodation, and work/family balance. Typical Tasks Duties performed may vary depending on the area of assignment and the working level. Prepares and installs computer hardware, software, upgrades, and peripherals; Monitors operational systems, performs backups, manages off-site storage of media, runs production jobs, troubleshoots system-wide problems; Resolves operational and maintenance issues using diagnostic and troubleshooting methods, and confers with other staff on status, issues and action; Analyzes information system issues, operations and configurations to identify system improvements and to enhance operating efficiencies, and coordinates with programmers as needed; As directed, completes minor budgeting activities, SAP user transactions, memoranda writing, and administrativetasks such as email or technical reports; Assists with minor procurements, and related administrative tasks; Leads smaller projects or portions of larger projects using VTA personnel, consultants, and vendors; Coordinates the implementation of hardware and software additions and enhancements; Controls changes to the various system environments including application software, database, and operating systems; Maintains technical and functional competency in applications utilized by the assigned department; Performs related duties as required. Employment Standards Sufficient training, education, and experience maintaining information systems, computer servers, IT infrastructure, or computer operations to demonstrate possession of the required knowledge, skills, and abilities. Development of the required knowledge, skills, and abilities is typically obtained through a combination of training and experience equivalent to graduation from an accredited college or university with a four-year degree in computer science or a related field, and two (2) years of responsible experience performing technical and analytical tasks in support of information systems and peripheral equipment. (Additional applicable experience with technical and analytical support to VTA's information systems and computer servers substitutes for college education on a year for year basis.) The Information Systems Analyst II possesses greater knowledge of VTA's information systems than the Information Systems Analyst I.

Knowledge of:

Full understanding of the operational characteristics of information systems and computer servers; Principles and practices of maintaining information systems; Techniques and methods of installing computer hardware, printers, multifunctional devices, and client software; Advanced troubleshooting skills related to computer operations tasks; Methods and techniques for troubleshooting a variety of LAN information system operation and maintenance issues; Advanced support of client software (MS - Office, Adobe products, email, and /or browsers, etc.); Advanced support and troubleshooting of personal computers, laptops, printers, multifunctional devices, and related peripheral equipment; Advanced support of tablet and/or related mobile computing devices; Methods and techniques for assessing the cost effectiveness of system enhancements and modifications; Project management at a basic level, including organizing and managing project tasks; Full understanding of system change controls, methodologies, and processes.

Ability to:

Troubleshoot LAN information system operating and maintenance problems; Install a full range of computer hardware, software, and upgrades; Assist in managing one or more IT infrastructure components, such as SMS, Microsoft Office software, Microsoft Operating Systems (Windows 7 or greater), Internet-Intranet, and Microsoft Exchange; Configure helpdesk ticketing systems and run corresponding reports; Effectively perform all aspects of the full cycle of computer operations; Analyze and assess cost effectiveness of system improvements and enhancements; Work with users and coworkers on a one-on-one or small group informal basis to transfer work or demonstrate applications and/or business processes. General Application Instructions Please read this job announcement in its entirety before applying. We recommend printing or saving a copy for future reference. To be considered, applications must be submitted online through the Human Resources department by the posted deadline. If the job posting is listed as "continuous," we encourage you to apply as soon as possible, as the posting may close without prior notice. Once your application is submitted, you will receive an immediate email confirmation. Personalized responses to Supplemental Questions that connect your past experiences to this specific role are the most effective. AI-generated content may lack the specificity required to address the key criteria outlined in the job description. While we encourage the use of AI as a tool to enhance your work, we want to evaluate your non-AI-assisted communication skills. You may use AI to generate ideas, but please ensure your final responses are in your own voice and reflect your unique experience. Overreliance on AI-generated content is discouraged and may diminish your chances of success.

Important:

Only online applications will be accepted for this recruitment. We do not accept paper applications, resumes, Job Interest Notification Cards, or incomplete/unsubmitted applications in place of a fully completed application. Communication & Contact Information All updates regarding your application—including notices for testing and interviews—will be sent via email. Be sure to select email as your preferred method of communication and maintain a valid, up-to-date email address. Applicants are also responsible for keeping their phone numbers and mailing addresses current in their online profiles. Due to the high volume of applications, we are unable to provide individual updates. Please check your application status through your online account. For technical support, contact NEOGOV at (855) 524-5627, Monday through Friday, 8:00 AM - 5:00 PM (PST), excluding holidays. Application Review & Processing All current and prior relevant work experience—including experience with VTA—must be fully detailed in the Work Experience section of your application. Entries such as "see resume" are not acceptable. Incomplete or improperly completed applications may be rejected, even if you meet the minimum qualifications. While you are welcome to upload a resume, it does not substitute for completing the online application in full. Be sure that your application accurately reflects the education and experience necessary for the position. Applications are reviewed throughout the recruitment process to determine whether candidates meet the minimum qualifications. Meeting these minimums or advancing through any stage does not guarantee further consideration. Any misrepresentation or falsification of qualifications, experience, education, or training may result in disqualification and/or exclusion from future employment opportunities with VTA. This classification is represented by Service Employees International Union (SEIU), Amalgamated Transit Union. Wages, hours, and other terms and conditions of employment are governed by the applicable collective bargaining agreement between VTA and the union.

Tentative Examinations:

Oral Panel:

Tentatively expected to be scheduled around the fourth week in May. Conditions of Employment Final candidates must successfully complete a Livescan background check, reference checks, verification of education or certifications, and a criminal history review before appointment. For sensitive positions, VTA requires all safety-sensitive positions to have a 6-month DOT physical clearance. Obtained at the time of preboarding from a VTA-contracted Concentra Location. Eligibility List The established Eligible List from this recruitment will be used to fill the current vacancies and additional vacancies that may occur. Eligible Lists typically remain in effect for six (6) months. However, Human Resources may abolish Eligible Lists at any time during the six (6) month period. Human Resources may extend eligible Lists for up to two (2) years. Eligible Lists may be used for more than one recruitment. Americans with Disabilities Act Accommodations VTA is committed to providing reasonable accommodations to individuals with disabilities in the recruitment and examination process. To request an accommodation, please contact the Human Resources Department at (408) 321-5575 or email Personnel@vta.org at least five business days before the test. Equal Employment Opportunity VTA is an equal employment opportunity employer. VTA does not and will not tolerate discrimination against applicants or employees on the basis of age, ancestry, color, marital status, mental or physical disability, genetic information, national, origin, immigration status, political affiliation, race, religion, creed, sex, gender identity, gender expression, sexual orientation, pregnancy, medical condition, disabled veteran or veteran status, etc.