A Systems Analyst helps businesses and organizations to plan and build computer systems. Reviews the information processing needs of the organization, plans and sets up computer networks and software, and tests systems for accuracy, efficiency and ease of use.
Canton, MA Job Details Contract $55 - $60 an hour 5 hours ago Benefits Health insurance Dental insurance Qualifications Knowledge management Program management Defect resolution root cause analysis CCP Data Engineer Defect analysis IT system monitoring Software implementation Direct client contact Process improvement Enterprise solutions implementation Research Business consulting Credit card payment processing Databases IT infrastructure Hospitality industry experience Issue tracking Hardware support Data interpretation Technical writing Customer service knowledge base Problem management Integration testing AI-driven automation Online help documentation Cross-functional collaboration Escalation handling Restaurant experience Project stakeholder communication Debugging Full Job Description Payment System Analyst Canton MA- 3 days onsite & 2 days remote
JOB DESCRIPTION
Must Haves Strong Experience working with Verifone payment terminals and tools, such as VHQ, a plus. Experience in Hospitality/Retail and Payment Domain. 3 years+ working experience supporting Payment hardware/software. Experience or some kind of familiarity with leveraging/managing AI tools. This role will heavily utilize AI tools like CoPilot. Nice To Have Technical knowledge of payment integration with POS and Web & Mobile solutions, Mobile and cloud-based technologies (eg, Azure). Familiarity with payment instruments such as credit/debit cards and their rules and regulations, as well as credit card tokenization processes.
Role Requirements/Descriptions:
3 years+ working experience supporting Payment hardware/software. 2 years+ working experience consulting with cross-functional teams. Strong analytical skills including root cause analysis, identifying trends, researching and analyzing data, drawing conclusions, resolving issues, interpreting and understanding policies/procedures/laws/regulations. Experience working and negotiating with payment processors, such as Fiserv a plus. Must have great (technical) problem-solving skills, ability to quickly adapt. Understand credit card tokenization processes required. Strong Experience working with Verifone payment terminals and tools, such as VHQ, a plus. This role may occasionally be responsible for assisting in configuring, deploying, supporting, and improving Payment solution and hardware for Dunkin and Baskin-Robbins brands. Assist with technical team documentation, ensuring processes and work arounds are updated and new solutions properly documented, and the knowledge base updated. Reviewing debug logs, datasets, and working with vendors to isolate root cause and address a fix as needed. Must have great (technical) problem-solving skills, ability to quickly adapt. Outstanding verbal, written, and interpersonal communication skills, including experience in communicating complex technical terms to non-technical audiences. Ability to quickly acknowledge and take ownership of an issue. Work as a liaison between technical and non-technical teams. Self-starter, ability to perceive and carry out next steps without direction. Experience with large scale implementation of applications, infrastructure or databases related to restaurant operations and associated technologies. The role may occasionally collaborate and partner with non-traditional business partners on experimental revenue growth. Partner with cross-functional teams to help ensure stability across the estate and support timely resolution of escalations especially during integration pilot phases. Plans effectively can adapt to priority changes. Respond promptly to others to ensure open and timely communication. Communicate all issues, status updates, action items, and risks to the management team. Support technical efforts with vendors and product teams to complete and enhance integration. Strong knowledge of application/integration testing, performance monitoring and testing strategies in order to effectively communicate with QA teams. Experience or familiarity with AI tools and emerging technologies is a plus, as it can support process improvements, troubleshooting efficiency, documentation, and overall operational effectiveness. Proven ownership, execution and delivery accountability experience leading highly visible enterprise and line-of-business programs. Track record of being client focused, with ability to interact with both internal and external clients seamlessly. Ability to handle multiple projects and assignments simultaneously in a complex and high-paced environment.
Pay:
$55.00 - $60.00 per hour Expected hours: 40.0 per week
