Epic Systems Analyst - Willow Ambulatory

Job Listing ID:

4475582

Job Title:

Epic Systems Analyst -

Willow Ambulatory Application Deadline:

Open Until Filled

Job Location:

Salem

Date Posted:

04/18/2026

Hours Worked Per Week:

Not Provided Shift:

Not Provided Duration of Job:

Either Full or Part Time, more than 6 months You may contact this employer directly. (Obtain the contact information to print or add to your jobs.)

Job Summary:

Company :

en

Gen Job Description :

JOB SUMMARY

This role is responsible for the design, build, implementation, and support of the Epic Willow Ambulatory application, with a primary focus on retail and outpatient pharmacy operations within a complex healthcare organization. The analyst partners closely with Retail Pharmacy Operations, Pharmacy Leadership, Revenue Cycle, and IT teams to ensure efficient, scalable, and reliable medication workflows that support patient access and business continuity. The Willow Ambulatory analyst supports retail pharmacy workflows including prescription processing, dispensing, charging, inventory, and point-of-sale-related integrations. This role operates in a high-volume, production-focused environment where system stability, turnaround time, and operational accuracy directly impact patient experience and pharmacy throughput. While the role is primarily focused on Willow Ambulatory, there is opportunity for periodic collaboration and knowledge sharing with the Willow Inpatient team to support enterprise alignment, shared medication records, and cross-application initiatives.

ESSENTIAL RESPONSIBILITIES ESSENTIAL

RESPONSIBILITIESRetail Pharmacy Application Support Design, configure, test, implement, and support Epic Willow Ambulatory functionality supporting retail and outpatient pharmacy workflows. Analyze retail pharmacy workflows and translate operational needs into Epic configuration that supports efficiency, standardization, and scalability. Support the full retail medication lifecycle including prescription intake, dispensing, charging, inventory visibility, and downstream impacts. Perform routine system maintenance, resolve incidents, and implement application enhancements in a production retail pharmacy environment.

Operational Partnership and Workflow Optimization Partner closely with Retail Pharmacy Operations and leadership to: Identify workflow inefficiencies and opportunities for improvement Support new store openings, workflow changes, and operational initiatives Ensure system configuration aligns with day-to-day pharmacy operations Serve as a subject-matter resource for retail pharmacy stakeholders on Willow Ambulatory capabilities and limitations.

Testing, Validation, and Release Support Participate in integrated testing, retail workflow validation, and upgrade readiness activities. Support cutover planning, go-live execution, and stabilization for retail pharmacy changes and enhancements. Validate system behavior in production-like scenarios to ensure workflows function as expected under real-world volume and timing constraints.

Integration and Vendor Coordination Support workflows that integrate Willow Ambulatory with third-party retail pharmacy systems, dispensing hardware, and external vendor platforms. Partner with interface and vendor teams to assist with issue triage, testing, and resolution for retail-impacting issues. Understand cross-system dependencies and escalate issues appropriately when retail pharmacy workflows are affected.

Crossover and Enterprise Collaboration Collaborate periodically with the Willow Inpatient team to support: Shared medication records and enterprise build alignment Cross-application initiatives or upgrades impacting both inpatient and ambulatory pharmacy Participate in knowledge sharing and standardization efforts across pharmacy IT teams.

Project Execution and Production Support Independently manage assigned tasks and small-to-medium retail pharmacy initiatives. Balance enhancement work with production support a...

Job Classification:

Computer Systems Analysts Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations, and more. Compensation

Salary:

Not Provided Job Requirements

Experience Required:

 See Job Summary

Education Required:

None

Minimum Age:

N/A Gender:

N/A