IT Coordinator

Nature of Work:

The IT Coordinator plays a vital role in supporting and coordinating information technology systems across 3Rivers' merged agencies. This position ensures the alignment of technology, data, and operations to enhance the delivery of high-quality, person-centered services. Serving as the primary liaison between the organization's leadership, staff, and managed IT service provider, the IT Coordinator translates technical concepts into practical, user-focused solutions that support daily operations and organizational goals. This position requires strict adherence to HIPAA privacy and security regulations. The IT Coordinator is responsible for maintaining confidentiality, integrity, and availability of protected health information (PHI) through secure system management, staff education, and collaboration with vendors. The coordinator models and enforces 3Rivers' commitment to ethical data stewardship and compliance with all applicable state and federal privacy laws.

Essential Functions:

System Integration and Management . Coordinate with external IT vendors to implement and maintain secure, functional, and user-friendly systems. Manage timelines, deliverables, and communication throughout integration projects. Oversee hardware, software, and network connectivity to ensure operational efficiency. Technical Oversight and Support Serve as the point of contact for all IT-related vendors and service providers. Ensure prompt response and resolution to IT-related issues. Oversee upgrades, security patches, and system maintenance. Ensure compliance with HIPAA, cybersecurity, and data privacy standards. Training, Access, and User Support Coordinate user setup, access, and removal across systems including Office 365, shared drives, and specialized applications. Provide technical support and troubleshooting for agency staff. Develop and maintain user-friendly guides and standard operating procedures. Conduct new-hire and ongoing technology training focused on secure and compliant system use. Inventory, Procurement, and Documentation Maintain detailed inventory of all IT equipment, hardware, and software licenses. Maintain accurate documentation of network configurations, system updates, and integrations. Business Continuity and Security Support implementation of 3Rivers' Business Continuity and Disaster Recovery Plans. Participate in annual technology audits and security reviews.

Agency Core Values:

Accountability:

We take ownership of our actions, follow through on commitments, and hold ourselves and each other to high standards.

Adaptability:

We embrace change, stay open to feedback, and grow through learning and evolving together.

Collaboration:

We work as one team, listening, supporting, and building on each other's strengths.

Empowerment:

We support individuals in making their own choices, fostering independence, self-expression, and valuing every voice and experience with respect and empathy.

Community:

We believe in the power of connection and community. We are dedicated to serving, placing the needs and well-being of those we support at the center of all we do.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time. Additional Expectations Ability to work flexible hours, including occasional evenings or weekends, based on agency needs. Travel between agency locations. Demonstrate and commitment to confidentiality, ethical standards, and professional values.

Physical Requirements/Work Environment :

This position operates in both a professional office environment and program site settings. Regularly required to sit, stand, walk, use hands to operate office equipment, and talk or hear in person and via phone or video conferencing. May occasionally be required to lift up to 50 pounds (e.g., supplies, documents, equipment). Must be able to travel independently between agency locations and to community meetings or events. May require occasional evening or weekend hours depending on agency needs. Must be able to remain flexible and responsive to unplanned situations, such as participation in incident response or facility concerns.

Qualifications:

Bachelor's degree required in information technology, computer science, or related field preferred. Proven experience in IT system integration, preferably in a multi-agency or multi-service environment. Proven ability to communicate effectively with technical and non-technical stakeholders. Strong knowledge of system architecture, data management, and cybersecurity. Experience working in HIPAA regulated or healthcare/human services environments. Excellent project management skills with a successful project delivery track record. Strong understanding of service delivery systems for individuals with intellectual and developmental disabilities. Experience with regulatory oversight, compliance (including MaineCare services), and quality improvement. Excellent written and verbal communication skills, including the ability to communicate effectively with stakeholders at all levels. High proficiency in Microsoft Office 365 applications and comfort with data systems and electronic documentation platforms. Valid and insurable Maine driver's license required. Ability to pass required background checks, to include: Adult/Child Protective Services; criminal history; OIG Exclusion list; National Sex Offender Registry; Bureau of Motor Vehicles record; and Maine CNA Registry. Are you a technology professional who enjoys solving problems, building relationships, and making a meaningful impact? Join 3Rivers as our IT Coordinator and play a key role in supporting the technology systems that help deliver life-changing services to individuals with intellectual and developmental disabilities across Maine. In this highly collaborative position, you'll serve as the bridge between staff, leadership, and our managed IT partners—helping ensure secure, reliable, and user-friendly technology solutions across a growing organization. From coordinating system integrations and cybersecurity initiatives to training employees and supporting day-to-day technology needs, you'll help create the foundation that allows our teams to focus on what matters most: empowering the people we support. This is an exciting opportunity for someone who enjoys combining technical expertise with project coordination, problem-solving, and customer service. You'll work in a mission-driven environment where technology directly supports person-centered care, operational excellence, and organizational growth. At 3Rivers, our values of Accountability, Adaptability, Collaboration, Empowerment, and Community guide everything we do. If you're passionate about technology, security, continuous improvement, and using your skills to make a difference, we'd love to hear from you.