Senior Analyst Global Warranty - Labor Information System

Description The Role In this role, you will be the business owner for the GM Labor Information Database (GMLID) and a key partner to the Global Warranty Management team. You will design and execute test cases for warranty projects, support audit and compliance activities, and help reduce warranty costs worldwide. You will collaborate across multiple GM functions, maintain accurate warranty master data, and make it easier for dealers to submit and receive payment for claims. This is a globally focused role that blends data, process, and customer support to improve warranty performance and the dealer experience. What You'll Do (Responsibilities): Business owner of the Labor Information System (GMLID) Develop and execute test cases for Global Warranty Management projects, and the avoidance of warranty costs. Perform Audit functions dealing with Global Warranty Management/GM Labor Information Database for SOX/Access Control Lists Work across a multitude of different GM departments, the way Global Warranty Management and GMLID work. View and recommend changes for the future of Warranty Cost reduction and ease of claim payment for Dealers. Ensure that Dealer Business Center (DBC) escalations are resolved timely Maintain master warranties in SAP Work with the Labor Time Activity Group to resolve labor time guide (LTG) issues Communicate warranty changes to Finance including monthly/quarterly reporting Global Focus Performs other related duties and assignments as required Your Skills & Abilities (Required Qualifications) Bachelor Degree or equivalent experience 3-5 years related job experience Knowledge of Field Service Operations, Aftersales Ability to manage unique, unusual and difficult problems and situations Excellent Planning and Organizational Skills Demonstrated commitment to customer focus Strong analytical ability, communication and interpersonal skills required to build relationships with team members. Demonstrated ability to manage multiple and difficult projects and assignments with high level of autonomy and accountability for results Demonstrated initiative for reaching beyond work assigned to improve output and/or help others Strong interpersonal skills involving ability to work effectively cross-functionally and cross-culturally Strong computer skills Ability to work off hours to support Global Business Partners as required What Can Give You A Competitive Edge ( Preferred Qualifications) Bachelor Degree in Engineering or Automotive Systems Experience working with Global Warranty Management Experience working with GMLID #

LI-AP1 GM

does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.) This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}. The selected candidate will be required to travel