A Systems Analyst helps businesses and organizations to plan and build computer systems. Reviews the information processing needs of the organization, plans and sets up computer networks and software, and tests systems for accuracy, efficiency and ease of use.
Systems Analyst II, Epic Radiant/Cupid WakeMed Health & Hospitals - 3.8 Raleigh, NC Job Details Full-time 13 hours ago Qualifications Requirements design Health information process improvement EHR workflow optimization Customer service Software implementation Employee relationship building Enterprise solutions implementation Mid-level Enterprise software support User training (technical support) 3 years System design for system development Technical solutions implementation IT experience within healthcare System testing Resolving technical support tickets Software documentation System requirements definition Application Maintenance Epic Certification Analysis (software development lifecycle) Cross-functional collaboration Business Associate's degree Implementing IT solutions EHR training delivery Design (software development lifecycle) Stakeholder relationship building Cross-functional communication
Full Job Description Overview:
At WakeMed, our mission is to improve the health and well-being of our community—and we do it by delivering outstanding, compassionate care. We are hiring a Systems Analyst II, Epic Clinical Applications (Epic Radiant and Epic Cupid) to lead the build, implementation, optimization, and support of Epic clinical applications. In this role, you will serve as a key partner between Information Services, clinical and operational departments, and software vendors to ensure Epic solutions support high-quality patient care and efficient workflows. You will lead application enhancements, troubleshoot complex issues, and provide expert guidance on system design, configuration, testing, and ongoing support. What you'll do Lead the analysis, design, configuration, testing, implementation, and support of assigned Epic clinical applications and system enhancements. Partner with end users to evaluate workflows, identify opportunities for improvement, and translate business needs into effective technology solutions. Serve as a Tier 2 support resource, investigating and resolving application issues while ensuring a high level of customer service. Develop system documentation, support materials, and training resources, while educating team members on application updates and enhancements. Collaborate with operational leaders, report developers, and vendors to support reporting needs, regulatory requirements, and data-driven decision making. Who you are Experienced in systems analysis, application support, or healthcare information technology, with at least 3 years of related experience. Skilled at gathering requirements, analyzing workflows, troubleshooting application issues, and implementing technology solutions. Able to build strong relationships across technical and operational teams and communicate complex information clearly. Associate degree in Business, Healthcare, Technology, or a related field preferred. Epic certification in the assigned application area and/or professional licensure or certification related to your field preferred. Why WakeMed At WakeMed, we believe technology plays a critical role in supporting exceptional patient care. Our team members are committed to collaboration, continuous improvement, accountability, and service excellence. We value diverse perspectives, support professional growth, and foster an environment where team members can make a meaningful impact on the health of our community. If you're passionate about healthcare technology, enjoy solving complex problems, and want to help improve clinical operations through Epic applications, we encourage you to apply today.
Department Description:
Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.
EOE Licensure:
EPIC Certification in Area of Responsibility Preferred Certified/Licensed/Registered in
