Program Director Intern

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We're looking for a Program Director Intern to join our team. We are seeking a driven and detail-oriented Program Director Intern to support the delivery and continuous improvement of IT Managed Services programs. This role provides hands-on exposure to service delivery operations, client engagement, and program governance within a managed services environment. You will work closely with Program Directors, Service Delivery Managers, and technical teams to help ensure consistent, high-quality service outcomes for clients.

• Responsibilities
• + Support the coordination and execution of managed services programs across multiple client accounts.

+ Assist in tracking SLAs, KPIs, and operational performance metrics. + Help prepare client-facing reports, dashboards, and executive summaries. + Participate in service review meetings (weekly/monthly) and document key insights and action items. + Coordinate across technical teams (infrastructure, cloud, service desk, cybersecurity) to ensure delivery alignment. + Assist in risk identification, issue tracking, and escalation management processes. + Contribute to continuous service improvement initiatives and process optimization. + Support documentation of runbooks, standard operating procedures (SOPs), and governance frameworks. + Help manage project/program timelines, deliverables, and dependencies.

• Skills & Qualifications
• + Currently pursuing a Bachelor's or master's degree in information technology, Computer Science, Business, or a related field.

+ Strong organizational and multitasking abilities. + Excellent written and verbal communication skills, especially for client-facing materials. + Basic understanding of IT infrastructure, cloud services, or service management concepts. + Proficiency in Microsoft Office or Google Workspace (Excel, PowerPoint, Docs). + Analytical mindset with attention to detail. + Ability to work in a fast-paced, client-focused environment. + Familiarity with IT service management frameworks such as ITIL. + Exposure to managed services, help desk operations, or IT support environments. + Experience with tools such as ServiceNow, Jira, or ConnectWise. + Basic knowledge of cloud platforms (e.g., Microsoft Azure, Amazon Web Services). + Interest in program management, service delivery, or client success roles.

• Wage Range
• :•The hourly rate for this position is between $13.

50 - $18.00 per hour, unless the local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

• Benefits
• : The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

More detailed information can be found here. (https://www.compucom.com/wp-content/uploads/2025/06/2025-Compucom\_Benefits-Summary\_FINAL-rev-04-07-25\_Legal.pdf) The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

• Expiration Date
• :•This posting is anticipated to remain open until 7/1/2026.

• Equal Employment Opportunity
• :•Compucom is committed to providing equal employment opportunities in all employment practices.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

• Work Authorization:

• Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.
• Arizona Applicants
• : •

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

• California Residents
• : •

PLEASE REVIEW THE

• CALIFORNIA

CONSUMER PRIVACY ACT NOTICE

(https://www.compucom.com/wp-content/uploads/2025/09/Compucom-California-Consumer-Privacy-Act-Notice.pdf)

.

• We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.
• Maryland Applicants
• : •

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING

$100.

• Massachusetts Applicants
• :

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

• Rhode Island Applicants
• : •

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE'S WORKERS' COMPENSATION LAW.

• CompuCom is committed to providing equal employment opportunities in all employment practices.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.