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Director, Configuration
Career Insights for Configuration Analyst / Specialist
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Based on New York data
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What they do
A Configuration Analyst or Specialist provides specialized technical assistance in software configuration management, a process to track and control changes in software. May work for a company software configuration management team and assist with all aspects of software configuration management, including software product and application reviews and analysis of system requirements. May work with software users to troubleshoot and resolve software configuration problems.
$104,798 / year median in New York
-2% projected decline
Job Description
Growth opportunities to uplevel your careerA people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our teamCompetitive compensation and comprehensive benefits focused on well-beingAn opportunity to shape the future of health care by joining a team recognized as a , one of , and an .You'll contribute to our humble pursuit of excellence by bringing curiosity to spark innovation, humility to collaborate as a team, and a deep commitment to being the difference for our customers. Your role will reflect our shared goal of enhancing health care delivery and building healthier, more vibrant communities.10+ years leadership experience in claims configuration or core administrative systems within health insurance/managed care. Proven ability to develop and retain high-performing teams.7-10 years' experience with deep Facets configuration expertise (benefits, products, provider reimbursement, workflow rules) and experience establishing governance/quality controls in regulated environments.
Experience supporting multi-line-of-business payer environments and large-scale configuration change initiatives preferred.
Experience driving automation/modernization, integration, or platform transformation efforts in core administrative systems desired. Drive automation, quality assurance, and testing standards to improve release speed, accuracy, and operational efficiency.
Manage configuration release planning and calendars, ensuring predictable, low-risk deployments aligned with business priorities.
Oversee complex benefit, reimbursement, and data mapping configurations with strong validation, testing, and rollback controls.
Establish governance frameworks including version control, traceability, peer reviews, and change management best practices.
Implement risk-based controls, compliance standards, and audit-ready documentation to support regulatory and operational requirements.
Monitor configuration performance metrics, analyze trends, and drive continuous improvement to increase reliability and reduce defects.
Build, mentor, and lead high-performing configuration teams through coaching, knowledge transfer, and talent development initiatives.
Serve as the primary escalation point for critical configuration issues, leading root cause analysis, stakeholder communication, and timely resolution. Schenectady, NY$133,120.00-$177,049.75 To support a safe, drug-free workplace, pre-employment criminal background checks and drug testing are part of our hiring process. If you require accommodations during the application process due to a disability, please contact our Talent team at